Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Antonio Chapa

Lubbock,TX

Summary

Dynamic Shift Lead Manager with a proven track record at Dairy Queen Grill & Chill, excelling in operations management and team development. Expert in training staff and implementing effective inventory strategies, enhancing customer satisfaction and driving sales. Committed to workplace safety and fostering a collaborative team environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Dairy Queen Grill & Chill
11.2023 - 04.2024
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained new team members on food safety standards and operational procedures.
  • Monitored staff performance, providing feedback to improve service quality.
  • Implemented promotional strategies to enhance customer engagement and drive sales.
  • Resolved customer complaints promptly, maintaining a positive dining experience.
  • Coordinated shift schedules to optimize workforce efficiency and coverage.
  • Conducted regular cleanliness inspections, ensuring compliance with health regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Managed inventory levels and assisted in ordering supplies to minimize shortages.

Shift Manager

Raising Cane's
11.2014 - 07.2020
  • Supervised daily operations to ensure high standards of food quality and service efficiency.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Implemented inventory management strategies to minimize waste and optimize stock levels.
  • Ensured compliance with health and safety regulations through regular inspections and staff training.
  • Developed schedules to balance labor needs with peak business hours, enhancing service delivery.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty, fostering positive dining experiences.

Customer Service Representative

Walmart
06.2001 - 08.2011
  • Resolved customer inquiries efficiently through multiple channels, enhancing customer satisfaction and loyalty.
  • Developed and maintained comprehensive knowledge of products to provide accurate information and support.
  • Trained new team members on customer service protocols, improving onboarding efficiency and team performance.
  • Implemented feedback mechanisms to identify service improvement opportunities, driving enhanced operational efficiencies.
  • Managed escalated customer issues with professionalism, ensuring timely resolution and positive outcomes.
  • Analyzed customer feedback data to inform service enhancements, contributing to overall process improvements.

Education

Associate of Science - Culinary Arts

South Plains College, Lubbock Tx
Lubbock, TX
08-2021

Skills

  • Team engagement
  • Workplace safety
  • Operations management
  • Staff scheduling
  • Cash handling
  • Opening and closing procedures
  • Accurate money handling
  • Team development
  • Delegating work
  • Training and mentoring
  • Handling customer complaints
  • Payment processing
  • Employee training
  • Policy enforcement

Certification

  • ServeSafe Certification - 8/8/2023-8/8/2028

Timeline

Shift Lead Manager

Dairy Queen Grill & Chill
11.2023 - 04.2024

Shift Manager

Raising Cane's
11.2014 - 07.2020

Customer Service Representative

Walmart
06.2001 - 08.2011

Associate of Science - Culinary Arts

South Plains College, Lubbock Tx

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