Antonio Chavez

Patient Access Representative

Memorial Hermann The Woodlands

07.2024 - Current

Facilitated patient registration process to ensure accurate data collection and efficient service delivery.
Assisted patients with insurance verification and financial inquiries, promoting understanding of available options.
Managed incoming calls and routed inquiries to appropriate departments, enhancing communication efficiency.
Updated electronic health records with patient information, ensuring compliance with privacy regulations.
Provided guidance on appointment scheduling procedures, improving patient access to services.
Maintained knowledge of insurance policies and healthcare regulations to support accurate billing processes.
Supported team initiatives aimed at improving operational efficiency within the patient access department.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
Enhanced data accuracy with meticulous verification of patient information and insurance details.
Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
Enhanced patient experience, ensuring welcoming environment from first point of contact.
Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.
Helped address client complaints through timely corrective actions and appropriate referrals.

Dock Leader

Tforce Freight

03.2019 - 08.2024

Coordinated daily dock operations to ensure timely loading and unloading of shipments.
Monitored inventory levels, facilitating efficient stock management and replenishment processes.
Implemented safety protocols to maintain a secure working environment for all personnel.
Trained new team members on equipment usage and operational procedures to enhance productivity.
Assisted in resolving logistical issues, improving overall workflow efficiency on the dock.
Conducted routine inspections of equipment to ensure optimal performance and compliance with safety standards.
Enhanced dock productivity by implementing efficient loading and unloading procedures.
Promoted a positive working environment through clear expectations, goals, and recognition of achievements.

Manager Assistant

Maldonado Distribution Inc

06.2019 - 10.2023

Led team in executing operational strategies, improving efficiency and workflow consistency.
Negotiated vendor contracts to secure the best pricing on office supplies and services.
Developed and implemented process improvements, resulting in streamlined operations and reduced turnaround times.
Collaborated with cross-functional teams to align project goals with organizational objectives.
Financial record keeping using technology and paper documentation
Verify rate changes throughout years of contracts
Assist with financial accumulations

Summary

Overview

Work History

Patient Access Representative

Dock Leader

Manager Assistant

Education

High School Diploma -

Associate of Science - Biology

Skills

Accomplishments

Languages

Timeline

Patient Access Representative

Manager Assistant

Dock Leader

High School Diploma -

Associate of Science - Biology

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