Antonio Chavis
Charlotte,NC
Summary
Dynamic operations leader with a proven track record at BLS Trucking, Inc., driving strategic planning and enhancing route optimization. Expert in team leadership and safety management, achieving a 30% increase in customer satisfaction. Adept at workforce planning and fostering high-performing teams to deliver exceptional results.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Dispatch Manager
84 Lumber
Charlotte, NC
10.2024 - Current
- Dispatched drivers to meet daily delivery needs for company customers.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Recorded and maintained files or records of customer requests, work or services performed.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Established relationships with local police departments for assistance when needed.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Collaborated with IT department on system enhancements that would increase operational efficiency.
- Arranged for repairs to restore service and schedules.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
Vice President of Operations
BLS Trucking, Inc
Dayton, OH
01.2020 - 10.2024
- Led teams to drive operational excellence and deliver customer satisfaction
- Maintained up-to-date knowledge of industry trends, regulatory changes, and best practices in order to remain competitive
- Fostered positive relationships with external vendors through timely communication, negotiation, and collaboration
- Served as valued partner to president and executive team to develop and execute holistic strategies
- Interviewed and hired well-qualified personnel to add value and skills to talented team
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
Western Regional Manager
BLS Trucking, Inc
Houston, Texas
02.2018 - 01.2020
- Drafted policy documents outlining procedures for handling customer inquiries effectively
- Developed and implemented comprehensive strategies to increase customer satisfaction, resulting in a 30% improvement in sales
- Provided detailed feedback on new products to design teams for further development and refinement
- Resolved conflicts between departments efficiently using problem solving skills and sound judgement
- Managed multiple tasks simultaneously while meeting tight deadlines consistently throughout the year
- Demonstrated strong leadership abilities by successfully managing a team of 10 regional representatives across 8 states
Area Manager
BLS Trucking, Inc
Charlotte, NC
05.2016 - 02.2018
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Resolved customer complaints quickly and efficiently by identifying root causes of issues
- Ensured compliance with all applicable health and safety regulations within the store environment
- Represented company at customer meetings to increase the exposure of corporate products and services
- Handled discipline and termination of team members in accordance with company policy
Education
Class A Commercial Driving License - CDL Training
Professional Truck Driving School
Paducah, KY07-2004
High School Diploma -
Greene Central High School
Snow Hill, NC06-1997
Skills
- Strategic planning and execution
- Route optimization
- Driver scheduling
- Team leadership
- Safety management
- Leadership development
- Operations management
- Workforce planning
Certification
- Class A CDL with a Hazmat endorsement
Timeline
Dispatch Manager
84 Lumber
10.2024 - Current
Vice President of Operations
BLS Trucking, Inc
01.2020 - 10.2024
Western Regional Manager
BLS Trucking, Inc
02.2018 - 01.2020
Area Manager
BLS Trucking, Inc
05.2016 - 02.2018
Class A Commercial Driving License - CDL Training
Professional Truck Driving School
High School Diploma -
Greene Central High School
Additional Skills Affiliations
Sandy Hill Lodge 119 Prince Hall Affiliate, Senior Warden, Fundraising Chair, Community Project Leader and Manager of Finances.
Leadership Responsibilities
- Lead and facilitate the team meetings.
- Motivate staff, manage team dynamics, and drive the collective towards achieving business goals.
- Communicate with corporate office and the field to make sure everyone is on one accord.
- Ensure the team has the resources and support to do their job.
- Oversee day-to-day company operations for company generating $70 million annually in revenue.
References
References available upon request.
Additional Skills Affiliations
Sandy Hill Lodge 119 Prince Hall Affiliate, Senior Warden, Fundraising Chair, Community Project Leader and Manager of Finances.
Leadership Responsibilities
- Lead and facilitate the team meetings.
- Motivate staff, manage team dynamics, and drive the collective towards achieving business goals.
- Communicate with corporate office and the field to make sure everyone is on one accord.
- Ensure the team has the resources and support to do their job.
- Oversee day-to-day company operations for company generating $70 million annually in revenue.
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