Antonio Chavis
Charlotte,NC
Summary
Dynamic Dispatch Manager with a proven track record of success at 84 Lumber, specializing in route planning and team leadership. Enhanced operational efficiency through strategic planning and comprehensive staff training, resulting in significant improvements in customer satisfaction. Highly skilled in fleet dispatching and maintaining DOT compliance while cultivating strong relationships with clients and stakeholders to drive business growth. Committed to leveraging expertise to optimize logistics operations and deliver exceptional service.
Overview
18
18
years of professional experience
Work History
Dispatch Manager
84 Lumber
11.2024 - Current
- Enhanced team performance by developing goals and implementing plans to reach targets.
- Created contingency plans for unexpected events such as traffic delays or driver absences.
- Conducted regular meetings with dispatch staff to discuss performance feedback, address concerns, and share company updates.
- Coordinated smooth deliveries with best routes and pre-load preparation.
- Kept expectations in check by updating customers on deliveries and delays.
VP of Operations
Bls Operations
05.2016 - 10.2024
- Drafted correspondence, reports, and memoranda on behalf of senior executive leadership.
- Coordinated complex travel accommodations for both domestic and international locations.
- Planned executive business events on behalf of senior executives.
- Supported executive leaders with meeting materials preparation, presentation development, and note taking.
- Managed cross-functional teams, ensuring effective collaboration and communication.
- Mentored junior executives, providing guidance on career development and leadership skills.
- Boosted sales through successful advertising campaigns.
- Built strong, resilient team by showing and onboarding highly qualified candidates for key positions.
Service Delivery Manager/ Lead Driver
Abc Supply
01.2008 - 05.2016
- Supervised new client project implementations and onboarding activities.
- Oversaw updates and renewals across programs, directing customer communication and driving loyalty.
- Identified opportunities for improvement by reviewing and analyzing historical performance data.
- Addressed operational pain points and collaborated with management to devise solutions.
- Set clear goals for team members based on individual strengths, skill sets, and professional development needs.
- Developed and implemented service delivery strategies to improve customer satisfaction.
- Fostered strong relationships with clients, vendors, and internal stakeholders to drive successful projects.
- Trained employees in quality control, customer relations and safe handling procedures.
Education
undefined
Pitt Community College
Winterville, NC01.2001
undefined
Greene Central High School
Snow Hill, NC01.1997
Skills
- Strong leadership
- Route planning
- Fleet dispatching
- DOT compliance
- Fleet maintenance
- Route planning ability
- Transportation
- Route coordination
Timeline
Dispatch Manager
84 Lumber
11.2024 - Current
VP of Operations
Bls Operations
05.2016 - 10.2024
Service Delivery Manager/ Lead Driver
Abc Supply
01.2008 - 05.2016
undefined
Pitt Community College
undefined
Greene Central High School
Similar Profiles
Christopher OsbornChristopher Osborn
Yard Supervisor at 84 LumberYard Supervisor at 84 Lumber
Abraham MurilloAbraham Murillo
Inside Sales Coordinator at 84 LumberInside Sales Coordinator at 84 Lumber
Maxie WilliamsonMaxie Williamson
Outside Sales Professional at 84 LumberOutside Sales Professional at 84 Lumber
Jessica YoungJessica Young
Teacher at Novant Health CDCTeacher at Novant Health CDC
Lorenda OkpalaLorenda Okpala
Crew Chief at American AirlinesCrew Chief at American Airlines