Antonio Chevale
Vero Beach,FL
Summary
Experienced and creative professional in the customer service industry, seeking a position that utilizes and enhances strong communication, leadership, and business skills. Known for a strong work ethic, adaptability, and exceptional interpersonal abilities. Demonstrated ability to work effectively without supervision and quickly acquire new skills. Committed to meeting company needs through consistent and organized practices. Skilled in handling pressure, adapting to new situations, and overcoming challenges to enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
The promenade
08.2023 - Current
- Supervised residents during meals and monitored eating habits and nutritional intake. -Assisted with personal care tasks such as feeding, bathing, grooming, and dressing when needed. -Created a positive environment by demonstrating respect for all individuals regardless of age, race, or gender. -Directed fundamental activities such as exercises, bowling, painting, bingo, etc. -Monitored resident safety while participating in leisure activities. -Maintained accurate records of residents attendance at programs and events. -Ensured compliance with federal regulations regarding quality assurance standards related to life enrichment services. -Observed changes in behavior or physical condition of residents reported and concerns to appropriate staff members. -Organized field trips to community attractions for the purpose of providing social interaction and recreation for residents.
Merchandiser, Sales Representative, Zone Leader/Supervisor
Premium Retail Services
10.2014 - 02.2023
- Provided assistance with contracted stores completing resets, revisions, price changes, placing orders for Russell Stover inventory needs in Publix/Winn Dixie stores, Trained employees, and complete store audits on workers.
Certified Digital Photo Specialist/Customer Service Representative
Walgreens Company
01.2009 - 11.2012
- Provided customer service to customers pertaining to photos, salesfloor monitoring and help, Inventory Scanning, Outs/Order Review, Vendor check-in’s and Cashiering.
Customer Service Representative
Interactive Response Technologies
07.2005 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma -
Vero Beach High School
Vero Beach, FLAssociate in Arts degree in Music (Clarinet) Performance -
Indian River Community College
Ft. Pierce, FLBachelor of Music Performance/Communications degree -
University of South Florida
Tampa, FLSkills
- Certified Customer Service Representative
- Accounts Receivable
- Data entry and ten touch by key
- Multi line phones
- Payment tracking and some collections
- Detail oriented, reliable and personable
- Computer literate, proficient in Word and Excel
- Multi tasking
- Email systems: Outlook, Eudora
- Powerpoint, Adobe Programs
- Quickbooks, Internet Research
- (55-60) wpm average, fast ten key by touch
- Advanced analytical skills, ability to visualize solutions to a problem and choose the most efficient one
- Ability to work well with little supervision; ability to manage multiple priorities
- Ability to accept criticism and adapt performance
- Strong communication and interpersonal skills to maintain positive relationships with individuals of diverse backgrounds and experiences
- Activity Coordination
- Behavioral support
- Physical Fitness
- Motivational Techniques
- Music Appreciation
- Creative Programming
- Self Motivation
- Written Communication
Certification
- Certified Customer Service Representative/ Fort Lauderdale, FL (2007)
- Certified Customer Service Representative/ Lithonia, GA (2012)
Jobskills
Very clear spoken, can handle all Microsoft Applications (Excel, Powerpoint, Outlook, Word, Spreadsheets), type 55-60 wpm (average), knowledge with the internet, efficient with use of copier, scanner and fax, great with being a leader and helping customers, as well as fellow employees.
Servicevolunteerwork
- Band Camp teaching- Vero Beach High School (2001, 2003, 2004, 2005, 2007, 2009)
- Atlanta Symphony Orchestra- Subordinate Player (2008, 2009)
- Hiv/Aids walk- (2010, 2011, 2012)
- Delta Airlines- (2012)
Personal Qualifications
I am a very responsible, organized, determined, outgoing, customer service oriented man with a professional work ethic and appearance.
Timeline
Life Enrichment Assistant
The promenade
08.2023 - Current
Merchandiser, Sales Representative, Zone Leader/Supervisor
Premium Retail Services
10.2014 - 02.2023
Certified Digital Photo Specialist/Customer Service Representative
Walgreens Company
01.2009 - 11.2012
Customer Service Representative
Interactive Response Technologies
07.2005 - 08.2007
Diploma -
Vero Beach High School
Associate in Arts degree in Music (Clarinet) Performance -
Indian River Community College
Bachelor of Music Performance/Communications degree -
University of South Florida