Antonio Childers
Vacaville,CA
Summary
Insightful Information Technology Manager with 20+ years of IT leadership experience, including infrastructure, application support, and security services oversight. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments, and staff training.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology Support Supervisor
Ardagh Group
04.2022 - Current
- Oversee a team of information technology engineers and system administrators in different geographical locations across the Western United States
- Complete performance evaluations
- Ensure corporate information technology policies and procedures are followed
- Manage all aspects of talent acquisition
- Completed all assigned projects
- Ensures adequate training and abilities of team members
- Ensures work is carried out within agreed service levels
- Manage network and system performance, conducting troubleshooting, security patching, and maintenance.
- Negotiate with vendors and contractors to secure products and services.
- Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
- Improved Customer Satisfaction scores by correctly staffing locations with personnel and replacement hardware.
- Reduced Service Level Agreement breaches by correctly staffing locations with proper personnel.
Service Desk Supervisor
Information Technology Services, Shelby County Government
08.2012 - 04.2022
- Train and Mentor Jr Staff members
- Designed and implemented project plans that included installation, testing, and troubleshooting of critical technologies
- Facilitated group discussions about publications and other relevant sources to improve team knowledge and skill sets
- Established policies and procedures for resource administration and training plans
- Increased customer satisfaction scores and reduced customer complaints through verbal and written surveys.
- Increased First Contact Resolution rates by replacing legacy open-source remote tools with enterprise-class remote support applications.
- Reduced lost inventory by implementing asset tracking
- Increased team training hours by identifying mandatory benchmark technology
- Supervise troubleshooting of enterprise end-user devices, software, and peripherals.
- Collaborated with other departments to implement Server and Desktop systems to meet corporate objectives
- Increased after-hours coverage by assigning tier 2 technicians
- Interviewed job candidates and provided hiring/firing recommendations
- Standardized Information Technology Service support and operations across all desktop environments, including remote offices
- Completed performance evaluations
Systems Engineer
Shelby County Government
07.2011 - 08.2012
- Provided 2nd level of technical support for Linux and Windows Devices
- Performed technical assessments in preparation for hardware life cycle replacements
- Provided training to less experienced technicians
- Manage workstation imaging deployments
- Created and maintained technical documentation for other technicians
- Troubleshoot, research, and resolve network and desktop provisioning issues
- Provided Active Directory, Print Server, LDAP, Domain, and Group Policy Administration
- Perform research and development for proposed technical solutions.
- Managed Proxy Card access systems
- Administered VPN server and client applications
- Managed enterprise anti-virus installation and malware remediation strategies
- Established standards for desktop utilization, backup techniques, and security guidelines
Network Operations Support Specialist
InnoSource Inc
10.2010 - 07.2011
- Provide quick and timely response to critical outages
- Coordinated with network engineering staff and telecommunication vendors to resolve failures
- Served as a liaison to communicate details of all events to all levels of management
- Work with local and off-site personnel to troubleshoot and resolve network-related problems
- Provided accurate incident tracking with the following ticketing systems, (Nexus, Peregrine, PeopleSoft, Salesforce, and HP Openview)
- Provide network infrastructure monitoring using;
- (Netcure Enterprise, What’s Up Gold, Statseeker, and Solarwinds)
- Assist onsite technicians during installation and troubleshooting of LAN/WAN/Wireless equipment.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Information Technology Supervisor
Cascades Tissue Group TN
10.2004 - 08.2010
- Managed the annual budget for the information technology department
- Installed and configured Cisco routers and LAN switches
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Administered user access and device configuration for the AS400 iSeries mainframe and client applications
- Administered all Cisco wireless access points and RF equipment
- Provided technical support & training for General Electric’s Manufacturing Execution System (MES)
- Work with end-users to identify inefficiencies in AS400/MES applications and propose improvements to application programmers and developers
- Administered end-user documentation and training as necessary
- Used Track-It Database Software to manage inventory of computer equipment and software licenses, record critical intervention actions, and manage assigned projects
- Provided 24-hour On-Call technical support to two manufacturing facilities by phone, email, and/or remote support
- Manage vendors when necessary to complete assigned projects
- Created and maintained an Information Technology manual for all documentation
- Manage the facility’s Avaya Merlin Magix PBX phone system
- Supervised IT department operations and training.
Education
Associates Degree - Computer Information Systems
Remington College
Memphis, TN1999
Skills
- Incident Management
- Knowledge Management
- Enterprise infrastructure support
- Asset Management
- System Administration
- DNS/DHCP/Network Troubleshooting
- Software Distribution
- Project Management
- Active Directory Administration
- Microsoft Windows Server/Desktop Administration
Certification
Netmotion Mobility VPN
ITIL v.3 Foundations
Help Desk Institute (HDI) – Desktop Support Manager
CompTIA Network+
Timeline
Information Technology Support Supervisor
Ardagh Group
04.2022 - Current
Service Desk Supervisor
Information Technology Services, Shelby County Government
08.2012 - 04.2022
Systems Engineer
Shelby County Government
07.2011 - 08.2012
Network Operations Support Specialist
InnoSource Inc
10.2010 - 07.2011
Information Technology Supervisor
Cascades Tissue Group TN
10.2004 - 08.2010
Associates Degree - Computer Information Systems
Remington College