Antonio Ching
Houston ,TX
Summary
Dynamic server with strong work ethic and exceptional customer service skills developed at The Big Bive Group. Proficient in cash handling and guest engagement, consistently enhancing dining experiences to ensure customer satisfaction and loyalty. Committed to maintaining professionalism and delivering high-quality hospitality services. Manangment position for almost a year and also familiar with the hosting job.
Overview
11
11
years of professional experience
Work History
Server
The Big Bive Group
3422 AllenPkwy Houston Tx 77019
02.2017 - 07.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Vinoteca Poscol
608 Westheimer Houston Tx
08.2014 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Miguel Schultz High Schol
Mexico CitySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Timeline
Server
The Big Bive Group
02.2017 - 07.2025
Server
Vinoteca Poscol
08.2014 - 06.2017
High School Diploma -
Miguel Schultz High Schol