Antonio Clark

oversees the day-to-day maintenance operations within a designated geographic area, ensuring timely and quality repairs to occupied rental homes by managing a team of maintenance technicians, prioritizing work orders, and adhering to budget constraints, while delivering excellent customer service to residents; essentially acting as the primary point of contact for all maintenance issues within their region.

Also was the maintenance manager for a 400-unit multifamily

Under minimum supervision, performs diagnostic and service work on residential HVAC equipment and
accessories. Communicates with residential customUnder minimum supervision, performs diagnostic and service work on residential HVAC equipment and
accessories. Communicates with residential customer to answer questions, resolve problems, and ensure
complete customer satisfaction. Promotes products and services to customer. Works under the direction
of the Field Supervisor or Operations Manager.er to answer questions, resolve problems, and ensure
complete customer satisfaction. Promotes products and services to customer. Works under the direction
of the Field Supervisor or Operations Manager.

• Supervised technicians and assigned responsibilities.
• Contributed to development, implementation, and execution of maintenance programs.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Diagnosed and resolved intricate HVAC issues efficiently.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Repaired and replaced motors, bearings and belts.
• Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.

• Educated customers on use, care and adjustments of appliances.
• Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
• Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
• Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
• Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
• Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Worked overtime, holidays and weekends to accommodate company needs.

• Streamlined IT processes for increased efficiency and reduced downtime.
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Trained, coached and mentored staff to support smooth adoption of new [Type] program.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
• Resolved complex technical issues for clients, enhancing overall system performance.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.

• Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
• Resolved complex technical issues for clients, enhancing overall system performance.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.