Antonio Contreras Jr
Parts & Inventory Specialist
North Hollywood,CA
Summary
Seeking a partnership with an organization that shares values of integrity, honesty, and compassion. Eager to contribute A strong work ethic and dedication to a team that can also rely on me.
Detail-oriented and motivated professional dedicated to achieving excellence in every task. Known for the ability to find solutions to challenges, maintain punctuality, and learn quickly. Skilled in teaching others and fostering a collaborative team environment. Aspires to build a fulfilling career while nurturing a strong family life.
Diligent Parts & Inventory Specialist with solid background in parts management and inventory control. Adept at maintaining accurate records and facilitating smooth operations, contributing to efficient workflow. Demonstrated ability to apply strong problem-solving and organizational skills to ensure timely availability of parts.
Overview
15
15
years of professional experience
Work History
Parts Specialist
Keyes Motors
03.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
Parts Sales Manager
AutoZone
08.2014 - 02.2021
- Oversaw inventory management, maintaining optimal stock levels, and reducing waste
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively
- Supervised and trained staff on product knowledge and customer service.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Lead Cashier
Miers Ice Cream
07.2012 - 08.2014
- Managed daily store operations, including inventory management and sales reporting
- Maintained balanced cash drawer with diligent attention to detail and accurate counting practices.
- Led team to enhance customer experience and ensure high-quality service
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw cleanliness and organization of front-end area, to create welcoming atmosphere for customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
Technician
A-Z AutoTech
09.2011 - 08.2012
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld high safety standards in workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Guest Services
Universal Studios Hollywood
09.2009 - 09.2011
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Handled cash transactions securely while maintaining accurate record of all financial activities within Guest Services.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Assisted in training new staff members on company protocols and best practices related to ticket selling processes.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate's Degree - General Education
College of The Canyons
Valencia, CA07.2014
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA07.2009
Skills
- Adaptable
- Effective team leader
- Attention to detail
- Inventory management
- Maintaining accuracy under pressure
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Six sigma methodologies
- Customer service
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Coordinating paperwork
- Cycle counting
- Inventory auditing
Additionalcomments
I possess a friendly personality and a positive attitude, making it easy for me to connect with others and build strong professional relationships.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Specialist
Keyes Motors
03.2022 - Current
Parts Sales Manager
AutoZone
08.2014 - 02.2021
Lead Cashier
Miers Ice Cream
07.2012 - 08.2014
Technician
A-Z AutoTech
09.2011 - 08.2012
Guest Services
Universal Studios Hollywood
09.2009 - 09.2011
Associate's Degree - General Education
College of The Canyons
High School Diploma -
John H. Francis Polytechnic