Antonio Cordova
Santa Fe,New Mexico
Summary
609 Certified. (refrigerant automotive cert.)
A4, A5, A6 Certifications because of trade school.
Transcripts of graduation and test scores available.
Pro- Cut Certified
Light maintenance repair certifications
Customer service certificates from previous employers.
Goals of joining a growing company to help perform best Such as, becoming a master technician certified and staying up to date in the current industry
Toyota Manufactured training received from 2020 -2022.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Driver
DoorDash
2 2024 - 4 2024
- Delivered orders promptly and accurately, maintaining customer satisfaction
- Navigated various routes efficiently using advanced GPS technology
- Managed order tracking and customer communications via DoorDash app.
- Achieved Top Dasher Status
Team Member
Taco Bell
11.2023 - 02.2024
- Provided high-quality customer service in fast-paced environment
- Handled food preparation and maintained hygiene standards
- Operated POS systems and managed financial transactions.
- Top performing Taco bell in U.S 2023
- Multiple positions Including Team Leader
- Customer Service Champion
Customer Service Representative
Walgreens
08.2022 - 02.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Automotive Apprenticed
Karl Malone Toyota
02.2020 - 07.2022
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Retained accurate records of purchases, titles and sales.
- Showcased teamwork skills by assisting colleagues with challenging tasks when needed, fostering a positive work environment.
- worked without supervision with or without shop foreman receiving work orders from shop (tower) personnel
Overnight Cashier
Walmart
01.2019 - 01.2020
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Set up new sales displays each week with fresh merchandise.
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
Technician
Jiffy Lube
01.2017 - 01.2020
- Performed automotive maintenance and repairs, including oil changes, fluid checks, and tire rotations
- Assisted customers with inquiries about vehicle conditions and recommended services
- Maintained work area cleanliness and compliance with safety standards.
- Predicted Sales for week and would order inventory accordingly
- with days with 50 Cars or more... we worked on building an efficient team to achieve success according to policies and procedures.
Cna
Rio Rancho Center
04.2019 - 12.2019
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Steward
Four Seasons
08.2017 - 08.2019
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Arranged tables and chairs for special occasions and events.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Monitored dining room inventory and replenished as necessary.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Maintenance Technician
Help New Mexico
01.2017 - 08.2017
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Operated varied hand and power tools to complete repairs.
- Installed new locks, door handles, and door closers.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Education
Associate of Science - Automotive Technician
T-TEN
Utah 05.2001 -
No Degree - Certified Nursing Assistant
Job Corps
Utah 05.2001 -
GED -
ENMU
Ruidoso, NM 05.2001 -
Skills
- Safe and Efficient Driving: Proficient in navigating diverse road conditions and maintaining safety and efficiency in delivery services
- Customer Service: Skilled in interacting with customers positively and resolving issues promptly to ensure customer satisfaction
- Time Management: Effective at scheduling and managing time to balance multiple deliveries and tasks efficiently
- Automotive Maintenance Knowledge: Experienced in diagnosing vehicle issues and performing routine maintenance such as oil changes, tire rotations, and fluid level checks
- Technical Proficiency: Able to perform minor repairs and replacements of vehicle parts like batteries, wipers, and headlights
Tool Proficiency: Familiar with using a variety of automotive tools and equipment, including jacks, wrenches, diagnostic scanners, and pressure gauges
- Safety Compliance: Knowledgeable in adhering to safety protocols to prevent workplace accidents and ensure a safe working environment
- Problem-Solving: Capable of quickly identifying mechanical problems and implementing effective solutions to minimize downtime
- Documentation Skills: Skilled in recording detailed service reports to track maintenance history and vehicle issues
- Team Collaboration: Able to work effectively with other technicians to complete complex repairs and share knowledge on vehicle maintenance
- Strong adaptability to dynamic environments and work schedules
- Proficient in customer service and conflict resolution
- Excellent driving and navigation skills
- Mechanical and technical proficiency, particularly in automotive maintenance
Certification
CST - Certified Service Technician
Timeline
Team Member
Taco Bell
11.2023 - 02.2024
Customer Service Representative
Walgreens
08.2022 - 02.2023
Automotive Apprenticed
Karl Malone Toyota
02.2020 - 07.2022
Cna
Rio Rancho Center
04.2019 - 12.2019
Overnight Cashier
Walmart
01.2019 - 01.2020
Steward
Four Seasons
08.2017 - 08.2019
Technician
Jiffy Lube
01.2017 - 01.2020
Maintenance Technician
Help New Mexico
01.2017 - 08.2017
Associate of Science - Automotive Technician
T-TEN
05.2001 -
No Degree - Certified Nursing Assistant
Job Corps
05.2001 -
GED -
ENMU
05.2001 -
Driver
DoorDash
2 2024 - 4 2024