Antonio Correa
Berlin,USA
Summary
Dedicated social work student with a focus on supporting children and families, particularly those impacted by abuse and residing in underserved communities. Experienced in diverse roles that emphasize customer service, communication, and relationship-building, with a strong foundation in human services principles. Pursuing a career in social work to prevent child abuse, advocate for victims, and foster healthy family dynamics through culturally competent care and community engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesman/Merchandiser
PepsiCo
12.2020 - Current
- Efficiently manage customer accounts by placing orders, delivering Pepsi products, and maintaining strong client relationships
- Responsible for timely, accurate deliveries and ensuring product availability to meet customer demand, contributing to brand loyalty and sales growth
Customer Service Representative
American Adjustment Bureau
01.2019 - 12.2020
- Provided patient support by explaining hospital invoices and addressing billing concerns
- Acted as a liaison between patients, hospitals, doctor offices, attorneys, and insurance companies to resolve billing issues
- Ensured clear communication and maintained patient satisfaction through compassionate, accurate assistance
Store Manager
Newtown General Store
11.2013 - 01.2019
- Oversaw daily operations of a deli/general store, managing inventory, staff scheduling, and customer service to ensure a positive shopping experience
- Supervised and trained employees, maintained product quality and presentation, and implemented sales strategies to boost revenue
- Prioritized a clean, organized store environment to drive customer satisfaction and repeat business
Cook/Driver
Rocky's Pizzeria
03.2011 - 11.2013
- Provided prompt and accurate delivery service, ensuring hot, fresh meals to customers
- Managed orders, maintained route efficiency, and offered friendly customer interactions, contributing to positive brand reputation and customer satisfaction
- Maintained high standards of safety and timeliness throughout deliveries
Education
Master's degree - Social Work
Louisiana State University
12.2024
Bachelor's degree - Human Services / Children and Families
Southern New Hampshire University
Manchester, NH11.2024
Associate's degree - Business Management
Southern New Hampshire University
Manchester, NH01.2022
High School Diploma -
Naugatuck High School
Naugatuck, CT01.2012
Skills
- Call Center
- Customer Service
- Bilingual
- Customer Support
- Microsoft Office
- Excel
- Management Experience
- Management
- Restaurant Experience
- Medical Billing
- Food Production
- Store Management Experience
- Commercial Driving Experience
Certification
CDL A, 02/01/25, 02/28/27
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salesman/Merchandiser
PepsiCo
12.2020 - Current
Customer Service Representative
American Adjustment Bureau
01.2019 - 12.2020
Store Manager
Newtown General Store
11.2013 - 01.2019
Cook/Driver
Rocky's Pizzeria
03.2011 - 11.2013
Master's degree - Social Work
Louisiana State University
Bachelor's degree - Human Services / Children and Families
Southern New Hampshire University
Associate's degree - Business Management
Southern New Hampshire University
High School Diploma -
Naugatuck High School