Antonio Cret Pop
Annandale,Virginia
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Service Advisor III
Tesla
Arlington , VA
10.2022 - Current
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Recommended additional, useful services to customers to increase overall sales.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Virtual Tesla Advisor
Tesla
Virtual , VA
12.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Tesla Advisor
Tesla
Vienna , VA
03.2020 - 12.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Consulted with customers regarding needs and addressed concerns.
- Supervised customer orders and delivered regular status updates.
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
Gallery/Delivery Advisor
Tesla
Vienna , VA
10.2019 - 03.2020
- Obtained additional information and clarification from staff members to resolve concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish delivery goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Recognized by management for providing exceptional customer service.
Magnolia Specialist
Bestbuy Retail Store
Fairfax , VA
09.2017 - 09.2019
- Assisted with roll-out and deployment of new product features and installations to facilitate growth.
- Exercised critical thinking and problem-solving skills in urgent situations.
- Defined team directions and provided guidance to members.
- Balanced competing priorities through deliberate project and time management practices.
- Employed refined project management skills for task completion.
- Exercised versatility in fast-paced, agile work environments.
- Identified opportunities to enhance specialization resulting in increased efficiency.
Costumer Service
Chick-fil-A
Manassas, VA
04.2016 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VASkills
- Customer Engagement
- Business Communications
- Relationship Building
- Administrative Tasks
- Client Relationships
- Handling Escalations
- Product Knowledge
- Customer Service Excellence
Timeline
Service Advisor III
Tesla
10.2022 - Current
Virtual Tesla Advisor
Tesla
12.2020 - 10.2022
Tesla Advisor
Tesla
03.2020 - 12.2020
Gallery/Delivery Advisor
Tesla
10.2019 - 03.2020
Magnolia Specialist
Bestbuy Retail Store
09.2017 - 09.2019
Costumer Service
Chick-fil-A
04.2016 - 09.2017
Associate of Science - Business Administration And Management
Northern Virginia Community College