Dynamic and results-driven professional with experience at United Parcel Service (UPS) and a strong focus on safety compliance and problem-solving. Proven ability to enhance operational efficiency and ensure quality assurance while collaborating effectively with teams. Skilled in ground support operations, consistently delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent/Package Handler
United Parcel Service, UPS
Albuquerque
08.2019 - Current
Loaded and unloaded packages from delivery trucks and aircraft.
Operated ground support equipment to facilitate cargo handling.
Inspected packages for damage and ensured proper labeling.
Implemented safety procedures during loading and unloading activities.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Organized baggage carts for loading onto planes accurately according to airline specifications.
Maintained on-time connections by guiding aircraft to and from gate positions.
Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Connected electrical power units and service hoses to aircraft.
Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
Telecommunications Field Tower Technician
Spectrum LLC
Albuquerque
11.2017 - 07.2019
Installed and maintained communication antennas on various tower structures.
Conducted safety inspections to ensure compliance with industry standards.
Operated aerial lifts and climbing gear for tower access and repairs.
Collaborated with team members to troubleshoot equipment malfunctions.
Followed blueprints to install and configure telecommunications equipment.
Participated in emergency response drills to enhance team preparedness.
Replaced faulty components in order to resolve network connectivity issues quickly.
Operated various tools including drills, saws, ladders and other equipment related to tower installation or maintenance.
Climbed various heights on multiple structures safely and efficiently to repair equipment.
Dismantled old cell sites in preparation for new installations or upgrades.
Utilized climbing gear such as harnesses, ropes and carabiners while ascending and descending communication towers safely.
Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
Performed antenna alignment and tower rigging operations.
Repaired damaged cable runs between antennas utilizing specialized tools such as crimpers, strippers.
Erected monopoles, self-supporting towers and guyed structures up to 500 feet tall.
Used hand and power tools to perform maintenance and troubleshooting duties.
Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
Prepared, ran, terminated and tested coax and network equipment to bring systems up to optimal performance levels.
Checked equipment with reported issues to determine safety, evaluate performance and identify root causes of problems.
Floor Staff Member
Regal Entertainment Group
Albuquerque
07.2016 - 04.2019
Maintained cleanliness and organization of the lobby and concession areas.
Supported team members during busy showtimes to ensure smooth operations.
Operated point-of-sale systems for food and beverage transactions.
Resolved customer complaints in a professional manner.
Provided excellent customer service by answering questions and offering advice on products.
Maintained an organized and clean work environment.
Replenished stock on shelves to ensure product availability for customers.
Balanced cash drawers at end of shift.
Completed sales transactions accurately and efficiently.
Operated electronic equipment such as scanners, credit card machines and cash registers.