Antonio Dell'Aquila
North Haledon,NJ
Summary
Proven track record in enhancing safety and customer satisfaction at Securitas Security Services USA, leveraging problem-solving abilities and bilingual proficiency. Excelled in risk mitigation and fostering client relationships, achieving a significant improvement in service quality. Skilled in detailed reporting and efficient communication, embodying professionalism and dedication.
Overview
26
26
years of professional experience
Work History
Security Officer
Securitas Security Services USA
01.2020 - 06.2024
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Security Driver
Allied Universal Security Services
06.2014 - 12.2020
- Developed strong relationships with clients by providing top-notch customer service and ensuring their comfort during transport.
- Ensured passenger safety through careful route planning and real-time monitoring of potential hazards.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Collaborated with security team members, maintaining open communication channels for situational awareness.
- Displayed excellent decision-making abilities under pressure, mitigating risks while still fulfilling transportation requirements efficiently.
- Fostered positive working relationships with regular customers.
Transportation Supervisor
Rosa Transport LLC
09.1998 - 02.2014
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
- Managed routing, driver supervision and DOT compliance.
- Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
Education
High School Diploma -
Our Lady of Good Counsel
Newark, NJ06.1990
Skills
- Customer Service
- Problem-solving abilities
- Customer satisfaction measurement
- Detail Oriented
- Bilingual
- Proficient computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option401k matchPaid sick leavePaid time offLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
01.2020 - 06.2024
Security Driver
Allied Universal Security Services
06.2014 - 12.2020
Transportation Supervisor
Rosa Transport LLC
09.1998 - 02.2014
High School Diploma -
Our Lady of Good Counsel