Antonio De Jesus
North Las Vegas
Summary
Dynamic Support Specialist with the United States Army Reserve, skilled in customer service and technical assistance. Enhanced client satisfaction through effective communication and optimized workflows, leading to faster incident resolution. Proven ability to maintain strong relationships and promote a positive work environment while delivering exceptional support services.
Overview
9
9
years of professional experience
Work History
Support Specialist
United States Army Reserve
01.2017 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Route Driver
Loomis Armored US
09.2023 - 08.2025
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Education
General Studies
Canyon Springs High School
Las Vegas, NV05-2018
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Technical assistance
Timeline
Route Driver
Loomis Armored US
09.2023 - 08.2025
Support Specialist
United States Army Reserve
01.2017 - Current
General Studies
Canyon Springs High School
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