Antonio Diaz Navarro
Anderson,TX
Summary
With a proven track record at Auto Care Unlimited, I excel in engine repair and fostering customer loyalty. Leveraging expertise in vehicle inspections and a knack for diagnosing complex issues, I've significantly enhanced vehicle reliability and performance. My collaborative approach and troubleshooting skills have consistently resulted in high customer satisfaction and operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Automotive Technician
Auto Care Unlimited
08.2022 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
Auto Mechanic
Ortega's Transmission
07.2020 - 08.2022
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Purchased parts and supplies to manage inventorying stock.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained estimates and determined repair timelines to manage customer expectations.
General Service Technician
J&T Automotive
06.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle performance for clients.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Prioritized customer safety by conducting comprehensive brake system evaluations, including pad wear level assessments and fluid checks.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Promoted safe driving habits by performing routine tire pressure checks, alignments, and rotations as needed for proper vehicle performance.
- Followed safety protocols while handling hazardous materials.
Counter Salesperson
XL Parts
02.2018 - 06.2019
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered telephone calls to offer information and promote business products.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Documented orders in computer system with general conditions and special customer requirements.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Counter Salesperson
Oreilly Auto Pats
03.2018 - 01.2019
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2017
Skills
- Changing tires
- Safety awareness
- Hand and power tools
- Troubleshooting skills
- Brake systems understanding
- Inspecting vehicles
- Replacing parts
- Alignments experience
- Steering systems
- Transmission replacement
- Fuel systems
- Vehicle inspections
- Scheduled services
- Brake systems knowledge
- Diagnosis and repairs
- Suspension systems understanding
- Gasket replacements
- Steering and suspension maintenance
- Vehicle alignment
- Engine repair
- Tire mounting and balancing
- Engine replacement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Automotive Technician
Auto Care Unlimited
08.2022 - Current
Auto Mechanic
Ortega's Transmission
07.2020 - 08.2022
General Service Technician
J&T Automotive
06.2019 - 06.2020
Counter Salesperson
Oreilly Auto Pats
03.2018 - 01.2019
Counter Salesperson
XL Parts
02.2018 - 06.2019
High School Diploma -
Cypress Creek High School
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