Antonio Dos Santos
Lewisville,USA
Summary
Learn and grow with the company in a new and innovative ways. Whiling to relocate to the state of Georgia.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Truck Delivery Driver
DHL Solutions
Denton, Texas
12.2022 - Current
- Make sure truck and trailer are safe to drive.
- Meet deadlines.
- Drive up to 2000 miles per week.
- Operated delivery vehicles to transport packages efficiently across designated routes across Texas, Colorado, New Mexico, Kansas, Louisiana, Georgia, Florida, Oklahoma.
- Delivery construction products to Home Depot, Lowe’s and SiteOne.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Truck Driver Class A CDL
C.R. England
Duncan, US
08.2020 - 07.2022
- Delivery freight in a dedicated family dollar account.
- Unload products to family dollar stores all over Oklahoma, Texas and neighboring states.
- Responsible for truck maintenance.
- Logs and paperwork.
- Operated Class A trucks across multiple states for timely deliveries.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
Account Helpdesk
Regus Management LLC
Addison, US
02.2020 - 08.2020
- Reactive inbound call handling.
- Provide case resolution to customer via phone or email.
- Management of customer complaints and queries in a designed ticketing system.
- Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
- Working knowledge of Microsoft Office, suite, including Word, Excel, Power Point and Outlook.
- Professional communication skills; high success rate in building and maintaining relationships.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CDL Driver Class A with Restriction E
Raider Express
Fort Worth, US
06.2019 - 12.2019
- CDL school completed.
- Passed CDL written and road test.
- E-log trained.
- Trucker against trafficking certified.
- Processed invoice billings.
- OTR Tractor-Trailer driver.
- Operated commercial vehicles to transport goods across regional routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated with dispatch to coordinate timely deliveries and route changes.
Membership Service Representative
Collinson Group
Plano, US
02.2018 - 06.2019
- Warmly greet customers and determine reason for calling.
- Responsible for servicing and logging high volume customer inquiries and requests in fast-paced call center environment.
- Able to multi-task telephone calls, emails, faxes, mail and various projects assigned by management in Brazilian Portuguese, Spanish, and English.
- Proactively market products to new members over the phone.
- Support and retain existing member relationships.
- Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed.
- Maintain membership services standards.
- Meet performance standards including efficiency, attendance, and quality.
- Support center operational and service level goals.
- Consistently demonstrate effective and professional call handling, both inbound & outbound.
- Cooperate with and support other team members.
- Complete other tasks as directed by management.
- Maintain positive attitude and professionalism in both calm and high-stress situations.
- Facilitated member inquiries through various communication channels.
- Managed membership accounts using proprietary CRM software.
- Delivered exceptional customer service to enhance member satisfaction.
- Collaborated with internal teams to resolve complex membership issues.
- Assisted in developing membership engagement strategies and initiatives.
Mortgage Specialist
Ocwen Mortgage Servicing
Christiansted, US
04.2017 - 01.2018
- Inbound and outbound customer service and collections calls.
- Provided prompt, accurate, and professional responses to inquiries regarding payments, escrow, loan terms, foreclosure, etc.
- Documented loan activity in REAL-Servicing system.
- Established payment arrangements.
- Demonstrated active listening with exceptional communication skills.
- Met quality assurance standards and deadlines.
Owner/Operator
Brazilian Blends LLC
Riverton, US
05.2014 - 10.2016
- Store layout, blueprinting, business licensing and inspections, etc.
- Worked closely with contractors, architect and county officials.
- Researched, sought out, and purchased industrial equipment.
- Managed contracts with suppliers.
- Maintained accurate inventory and orders.
- Managed a team of 5 employees.
- Managed all other logistics associated with a start-up.
Site Supervisor
TASC Laboratories
Salt Lake City, US
05.2012 - 06.2016
- Properly identified and logged in clients providing specimen samples.
- Entered necessary client data into computer database.
- Collected and processed monetary fees, organized invoices, managed cash handling and bank deposits.
- Performed client monitoring and specimen collection.
- Assisted in maintenance and cleanliness/sanitation of facilities.
- Assumed duties of technician when appropriate.
- Ordered office supplies.
- Evaluated employee performance, completed annual and quarterly employee reviews.
- Contacted Probation officers to provide weekly report on client's compliance reports.
- Reported to Regional Manager about office quarterly numbers, employee performance, collecting procedures, etc.
- Applied new training methods to enhance efficiency with collecting procedures.
- Supervised daily site operations and ensured compliance with safety regulations.
- Collaborated with team members to resolve on-site issues promptly.
Education
College Degree - Science information technology
American InterContinental University-Online
RemoteHigh School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- Attention to detail
- Learn quickly
- Trilingual (Portuguese, English, Spanish)
- Safe Commercial Driver
- Critical thinking
- Inventory
- Organization
- Problem solving
- Teamwork
- Time management
- Reliability
- Efficiency
- Employee Evaluation
- Computer Networking
- Tractor-Trailer
- Mortgage Servicing
- Escrow
- Freight Experience
- Logistics
- Microsoft SharePoint
- Help Desk
- Negotiation
Certification
- CDL
- CDL A
Languages
- Spanish
- Portuguese
- English, Fluent
- Spanish, Intermediate
- Portuguese, Expert
Assessments
Interstate truck driving, Highly Proficient, 12/01/19, Regulations and safe driving practices for long-distance trucking.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Truck Delivery Driver
DHL Solutions
12.2022 - Current
Truck Driver Class A CDL
C.R. England
08.2020 - 07.2022
Account Helpdesk
Regus Management LLC
02.2020 - 08.2020
CDL Driver Class A with Restriction E
Raider Express
06.2019 - 12.2019
Membership Service Representative
Collinson Group
02.2018 - 06.2019
Mortgage Specialist
Ocwen Mortgage Servicing
04.2017 - 01.2018
Owner/Operator
Brazilian Blends LLC
05.2014 - 10.2016
Site Supervisor
TASC Laboratories
05.2012 - 06.2016
College Degree - Science information technology
American InterContinental University-Online
High School Diploma -
Salt Lake Community College