Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Antonio Dukes

Baton Rouge,LA

Summary

Results driven Housekeeping Manager with a strong desire to achieve company goals. Implement strategies to combat problem areas effectively, while maintaining cost control. Manages all operations of Housekeeping and Laundry Departments while cultivating a high customer service standard.

Enterprising Shipping Manager dedicated to keeping department operations smooth and reliable. Knowledgeable about program limitations and procedures. Over 5 years of experience in materials control and supply.

Overview

12
12
years of professional experience

Work History

Shipping and Receiving Manager

Southern Style Offroad
06.2018 - 06.2022


  • Pulled, verified and packaged items for shipment.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Ensured timely, accurate and secure shipping and distribution

Order Fulfillment Associate

Home Depot
09.2016 - 05.2018
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Trained new associates on basic and advanced shipment procedures.
  • Operated Reach forklift - sit down forklift
  • Customer Service Experience

Executive Housekeeping Manager

Embassy Suites
01.2015 - 01.2016
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.

Executive Housekeeping Manager

Embassy Suites
07.2011 - 12.2014
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Maintain Inventory cost and budget.
  • Overall QA Audit Scores for overall cleanliness were 98.50 - 98.15 and 97.05.

Supevisor -Inspector

Embassy Suites
06.2009 - 06.2011
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Upheld codes and regulations governing materials, processes, and procedures.

Education

Bachelor of Arts - Radio And Television Broadcasting

Kennedy King Junior College
Chicago, IL
01.1981

Skills

  • Efficient Routing
  • Enterprise Resource Planning Software
  • Workforce Management
  • Operations Control
  • Housekeeping Management
  • Forklift
  • Pallet Jack

Accomplishments

Served in the United States Army

February 1981 through March 1991

Infantry - 1981 - 1984

Communications 1985- 1991

Commendations

Good Conduct - Overseas Badge - Air Assault Badge

Timeline

Shipping and Receiving Manager

Southern Style Offroad
06.2018 - 06.2022

Order Fulfillment Associate

Home Depot
09.2016 - 05.2018

Executive Housekeeping Manager

Embassy Suites
01.2015 - 01.2016

Executive Housekeeping Manager

Embassy Suites
07.2011 - 12.2014

Supevisor -Inspector

Embassy Suites
06.2009 - 06.2011

Bachelor of Arts - Radio And Television Broadcasting

Kennedy King Junior College

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Antonio Dukes