Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANTONIO DUNN-MOODIE

Jamaica,NY

Summary

Motivated technology professional with over 20 years' experience in computing and networking systems architecture, management, IT support; solution deployment and project management for midsize and large multi-national companies. Authorized to work in the US for any employer

Overview

27
27
years of professional experience

Work History

Server Specialist

Minera Panama - First Quantum Minerals
2022.01 - Current
  • Senior server specialist and system architect, leading team responsible for supporting compute and storage infrastructure comprised of multiple datacenters for companywide IT and OT operations
  • ICT operations supports well over 3000 users, 2000 endpoints and close to 750 physical and virtual servers
  • Key accomplishments:
  • Optimized storage performance by over 90% in main data center and 70% in secondary site
  • Established storage tiering and redistributed workload assignments
  • Achieved full infrastructure observability by implementing monitoring platform
  • Established 5-year infrastructure expansion and renewal plan
  • Established storage encryption compliance and international datacenter replication.

Solutions Architect / Engineering Manager

Lynx Shield Technologies
2020.06 - 2021.12
  • Design and deploy complex solutions based on business requirements
  • Design, deploy and support hybrid cloud environments and solutions
  • Implement data loss prevention and information protection policies base on organization's needs and international standards
  • Review, analyze and implement network, users, and organization security policies based on best practices and industry standards
  • Provide technical troubleshooting and problem solving for clients with installed equipment/system issues
  • Administer and support Microsoft 365 subscriptions and users
  • Administer and support hybrid clouds
  • Deploy and support user endpoints.

Software Broker

INTCOMEX
2019.12 - 2020.06
  • Increased subscriptions sales by15% with in first four months through educating partners on benefits of Azure cloud products and services in comparison to competitors
  • Aided busines partner in the design, testing and migration of 75% of banking organizations on premises computing platform to azure cloud
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage
  • Analyzed marketing data, including market trends, competitor performance and product strengths
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts
  • Demonstrated products and specific features at customer locations and special events
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Provide partner and customer training in order to generate demand
  • Delivered technical sales presentations to prospects and presented benefits and value of products
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Solutions Consultant

MULTITEK INTERNACIONAL
2008.05 - 2019.09
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage
  • Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts
  • Liaised with service managers to define and describe logistics of proposed projects to customers
  • Performed proof of concept demonstrations, instructing potential customers on benefits of our proposed solutions
  • Performed detailed research of customer business structures to accurately tailor compute, storage, networking and power/cooling to unique needs of each
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for major manufacturers such as Cisco, Dell, Hewlett Packard and others
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Used consultative sales approach to understand and meet customer needs
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Demonstrated products and specific features at customer locations and special events.

Pre-Sales Engineer

MULTITEK INTERNACIONAL
1996.11 - 2008.05
  • Recommended changes, improvements or deletions in products according to customer feedback
  • Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
  • Managed technical integration, systems engineering program management, customer support and program management
  • Attended trade shows and seminars to promote products and learn about industry developments
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Provided bookings forecast inputs for all product opportunities within assigned accounts
  • Prepared cost estimates by studying customer documents and consulting with project managers
  • Analyzed marketing data, including market trends, competitor performance and product strengths
  • Supported market research activities, including metrics and requirements development and risk management
  • Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.

Education

Computer Repair Technician, Network Architecture, and Installation - Computer

AllComputer Int.
Panama, Panama
05.1996

Associate in Science -

Panama Canal College
Panama, Panama
08.1995

Skills

  • VMWare
  • Systems Engineering
  • Active Directory
  • LAN
  • DNS
  • VoIP
  • Network Administration
  • Azure
  • Microsoft Windows Server
  • Computer Networking
  • Technical Support
  • System Administration
  • DHCP
  • Software Troubleshooting
  • Information Security
  • Disaster Recovery
  • Operating Systems
  • Microsoft Windows
  • Virtualization
  • Microsoft Exchange
  • Help Desk
  • Pre-sales
  • VPN
  • ITIL
  • WAN
  • Cloud Computing
  • Remote Access Software
  • TCP/IP
  • Network Firewalls
  • Network Support
  • Linux
  • SQL
  • Network Engineering
  • TCP
  • Server management
  • System administration
  • PKI
  • Load balancing
  • Encryption
  • Operating systems
  • Cloud computing
  • Computer networking
  • IaaS
  • VSphere
  • VCenter
  • Identity & access management
  • SAN
  • PaaS
  • High availability
  • Windows
  • Network administration
  • Visio
  • SSL
  • SFTP
  • Cloud infrastructure
  • Mac OS
  • Mobile device management
  • SSO
  • SIEM
  • Desktop support
  • Technical support
  • IP networking
  • Mobile devices
  • Disaster recovery
  • Solarwinds
  • Help desk
  • Computer hardware
  • IT
  • IT support
  • Authentication
  • LDAP
  • IOS
  • Microsoft SQL Server
  • Data center experience
  • Firewall
  • IPsec
  • Root cause analysis
  • Cisco routers
  • IIS
  • Remote access software
  • Software troubleshooting
  • Information security

Certification

  • CompTIA Server+
  • Microsoft Certified: Azure fundamentals
  • Microsoft 365 Fundamentals
  • ITIL Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Specialist

Minera Panama - First Quantum Minerals
2022.01 - Current

Solutions Architect / Engineering Manager

Lynx Shield Technologies
2020.06 - 2021.12

Software Broker

INTCOMEX
2019.12 - 2020.06

Solutions Consultant

MULTITEK INTERNACIONAL
2008.05 - 2019.09

Pre-Sales Engineer

MULTITEK INTERNACIONAL
1996.11 - 2008.05

Computer Repair Technician, Network Architecture, and Installation - Computer

AllComputer Int.

Associate in Science -

Panama Canal College
  • CompTIA Server+
  • CCDAITIL Certification
  • MCSE
  • Microsoft Certified: Azure fundamentals
ANTONIO DUNN-MOODIE