ANTONIO DUNN-MOODIE
Jamaica,NY
Summary
Motivated technology professional with over 20 years' experience in computing and networking systems architecture, management, IT support; solution deployment and project management for midsize and large multi-national companies. Authorized to work in the US for any employer
Overview
27
27
years of professional experience
Work History
Server Specialist
Minera Panama - First Quantum Minerals
01.2022 - Current
- Senior server specialist and system architect, leading team responsible for supporting compute and storage infrastructure comprised of multiple datacenters for companywide IT and OT operations
- ICT operations supports well over 3000 users, 2000 endpoints and close to 750 physical and virtual servers
- Key accomplishments:
- Optimized storage performance by over 90% in main data center and 70% in secondary site
- Established storage tiering and redistributed workload assignments
- Achieved full infrastructure observability by implementing monitoring platform
- Established 5-year infrastructure expansion and renewal plan
- Established storage encryption compliance and international datacenter replication.
Solutions Architect / Engineering Manager
Lynx Shield Technologies
06.2020 - 12.2021
- Design and deploy complex solutions based on business requirements
- Design, deploy and support hybrid cloud environments and solutions
- Implement data loss prevention and information protection policies base on organization's needs and international standards
- Review, analyze and implement network, users, and organization security policies based on best practices and industry standards
- Provide technical troubleshooting and problem solving for clients with installed equipment/system issues
- Administer and support Microsoft 365 subscriptions and users
- Administer and support hybrid clouds
- Deploy and support user endpoints.
Software Broker
INTCOMEX
12.2019 - 06.2020
- Increased subscriptions sales by15% with in first four months through educating partners on benefits of Azure cloud products and services in comparison to competitors
- Aided busines partner in the design, testing and migration of 75% of banking organizations on premises computing platform to azure cloud
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage
- Analyzed marketing data, including market trends, competitor performance and product strengths
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts
- Demonstrated products and specific features at customer locations and special events
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Provide partner and customer training in order to generate demand
- Delivered technical sales presentations to prospects and presented benefits and value of products
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Solutions Consultant
MULTITEK INTERNACIONAL
05.2008 - 09.2019
- Drafted integration plans to ease assimilation of products into customers' business infrastructure
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage
- Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts
- Liaised with service managers to define and describe logistics of proposed projects to customers
- Performed proof of concept demonstrations, instructing potential customers on benefits of our proposed solutions
- Performed detailed research of customer business structures to accurately tailor compute, storage, networking and power/cooling to unique needs of each
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for major manufacturers such as Cisco, Dell, Hewlett Packard and others
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Used consultative sales approach to understand and meet customer needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Demonstrated products and specific features at customer locations and special events.
Pre-Sales Engineer
MULTITEK INTERNACIONAL
11.1996 - 05.2008
- Recommended changes, improvements or deletions in products according to customer feedback
- Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
- Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
- Managed technical integration, systems engineering program management, customer support and program management
- Attended trade shows and seminars to promote products and learn about industry developments
- Gained customer acceptance by demonstrating cost reductions and operations improvements
- Provided bookings forecast inputs for all product opportunities within assigned accounts
- Prepared cost estimates by studying customer documents and consulting with project managers
- Analyzed marketing data, including market trends, competitor performance and product strengths
- Supported market research activities, including metrics and requirements development and risk management
- Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Education
Computer Repair Technician, Network Architecture, and Installation - Computer
AllComputer Int.
Panama, Panama05.1996
Associate in Science -
Panama Canal College
Panama, Panama08.1995
Skills
- VMWare
- Systems Engineering
- Active Directory
- LAN
- DNS
- VoIP
- Network Administration
- Azure
- Microsoft Windows Server
- Computer Networking
- Technical Support
- System Administration
- DHCP
- Software Troubleshooting
- Information Security
- Disaster Recovery
- Operating Systems
- Microsoft Windows
- Virtualization
- Microsoft Exchange
- Help Desk
- Pre-sales
- VPN
- ITIL
- WAN
- Cloud Computing
- Remote Access Software
- TCP/IP
- Network Firewalls
- Network Support
- Linux
- SQL
- Network Engineering
- TCP
- Server management
- System administration
- PKI
- Load balancing
- Encryption
- Operating systems
- Cloud computing
- Computer networking
- IaaS
- VSphere
- VCenter
- Identity & access management
- SAN
- PaaS
- High availability
- Windows
- Network administration
- Visio
- SSL
- SFTP
- Cloud infrastructure
- Mac OS
- Mobile device management
- SSO
- SIEM
- Desktop support
- Technical support
- IP networking
- Mobile devices
- Disaster recovery
- Solarwinds
- Help desk
- Computer hardware
- IT
- IT support
- Authentication
- LDAP
- IOS
- Microsoft SQL Server
- Data center experience
- Firewall
- IPsec
- Root cause analysis
- Cisco routers
- IIS
- Remote access software
- Software troubleshooting
- Information security
Certification
- CompTIA Server+
- Microsoft Certified: Azure fundamentals
- Microsoft 365 Fundamentals
- ITIL Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Specialist
Minera Panama - First Quantum Minerals
01.2022 - Current
Solutions Architect / Engineering Manager
Lynx Shield Technologies
06.2020 - 12.2021
Software Broker
INTCOMEX
12.2019 - 06.2020
Solutions Consultant
MULTITEK INTERNACIONAL
05.2008 - 09.2019
Pre-Sales Engineer
MULTITEK INTERNACIONAL
11.1996 - 05.2008
Computer Repair Technician, Network Architecture, and Installation - Computer
AllComputer Int.
Associate in Science -
Panama Canal College
- CompTIA Server+
- CCDAITIL Certification
- MCSE
- Microsoft Certified: Azure fundamentals
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