Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Antonio Dzib

San Francisco,CA

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Costumer Service

Goat Hill Pizza
12.2023 - Current
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Desk Clerk

Harcourt Hotel
04.2020 - Current
  • My responsibility's include , taking payment's, answering the phone, cleaning the lobby , take care any guest needs , ensuring that the manager gets any work orders in rooms

Server

Cauliflower Bistro
11.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

Tony's Pizza Place
11.2021 - 07.2022
  • Server responsibility's include greeting customers, introducing them to the menu, answering their questions , taking their orders and putting them on the pos system and inform the chef of any special request by guest and make sure runner is inform as well , run costumer drinks and make sure all their needs are met and fallow up as they get their food
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Cashier/Runner/Buzzer

Squat & Gobble
01.2018 - 08.2018
  • My responsibility's include opening in the mornings, making coffee , preparing orange juice , setting up the bar , taking orders at the counter on aloha pos and some days I would just run food and drinks and others just clean tables and make sure customers got everything they ordered and some days I had to make sure everyone take their breaks , fast pace and lots of energy kind of place

Server/Runner/Buzzer/Cashier/Bar Back

E Tutto Qua Restaurant
05.2009 - 03.2021
  • Company Overview: a family run Italian restaurant
  • I started working here as a buzzer and my responsibility's were opening , setting tables , cleaning all the tables and getting everything that was needed for a proper table service , this was a family run Italian restaurant and I got the opportunity to learn and do more things as time go by so I got the opportunity to be a server /cashier and barback / had many responsibility's including taking care of costumers on the tables and , preparing drinks and dessert behind the bar it was a very fast pace restaurant but very fun at the same time , guests were always greeted with a hug and treated like family
  • A family run Italian restaurant
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Valentin Gomez Farias
San Francisco, CA
08.2005

Skills

  • Fast learner
  • Work as a team
  • Work well under pressure
  • Take initiative
  • POS knowledge
  • Aloha
  • Smile
  • Toast

References

References available upon request

Certification

Food handlers

RBS certification

Languages

Spanish
Professional Working
English
Professional Working
Italian
Limited Working

Timeline

Costumer Service

Goat Hill Pizza
12.2023 - Current

Server

Cauliflower Bistro
11.2022 - 12.2023

Server

Tony's Pizza Place
11.2021 - 07.2022

Desk Clerk

Harcourt Hotel
04.2020 - Current

Cashier/Runner/Buzzer

Squat & Gobble
01.2018 - 08.2018

Server/Runner/Buzzer/Cashier/Bar Back

E Tutto Qua Restaurant
05.2009 - 03.2021

High School Diploma -

Valentin Gomez Farias

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Antonio Dzib