Summary
Overview
Work History
Education
Skills
Timeline
Intern

Antonio Eady

Orlando,FL

Summary

Proven track record in claims investigation and dispute resolution, honed at Allstate Insurance Co, showcasing exceptional insurance policy knowledge and customer service skills. Expert in legal compliance and policy interpretation, significantly mitigating risks and enhancing profitability through strategic claim handling. Demonstrates independent judgment and a commitment to excellence, achieving high client satisfaction rates. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

11
11
years of professional experience

Work History

Commercial Liability Adjuster

Allstate Insurance Co
03.2020 - Current
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Substantiated legitimate claims and denied unjustified claims.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Negotiated with policyholders and claimants to reach mutually
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
  • Documented all investigation activity and presented reports to management.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Claims Adjuster

Liberty Mutual
07.2017 - 02.2020
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments, and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Substantiated legitimate claims and denied unjustified claims.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Customer Service Representative

Alight Solutions
02.2014 - 07.2017
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate Of Applied Arts - Criminal Justice

Valencia College
Orlando, FL

Diploma -

Valdosta High School
Valdosta, GA
05.2002

Skills

  • Insurance policy knowledge
  • Policy Interpretation
  • Legal Compliance
  • Independent Judgment
  • Claims Investigation
  • Dispute Resolution
  • Claims Processing

Timeline

Commercial Liability Adjuster

Allstate Insurance Co
03.2020 - Current

Claims Adjuster

Liberty Mutual
07.2017 - 02.2020

Customer Service Representative

Alight Solutions
02.2014 - 07.2017

Associate Of Applied Arts - Criminal Justice

Valencia College

Diploma -

Valdosta High School
Antonio Eady