Antonio Everett
Irving,TX
Summary
Highly-motivated individual with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Shift Leader
Star Concessions
Dallas, Texas
01.2024 - Current
- Working with management to resolve issues efficiently and effectively.
- Collaborating closely with team members to continue maintaining a high level of profitability by monitoring cash drawers and ensuring proper security measures are taken during shift changes, while also keeping accurate records of store inventory, including stock levels and price tags.
- Providing high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Completing day-to-day duties accurately and efficiently.
- Effectively using my time to complete tasks on schedule while meeting deadlines, which includes employee side work, inputting invoices, and any incident reports, etc.
- Ensuring everyone is providing excellent service and attention to our customers.
- Resolving any customer complaints that may arise in a professional manner.
- Continuously working with management on counted inventory, resolving discrepancies, and completing paperwork to keep the system accurate and current.
- Communicating with fellow team members so that everyone has knowledge of sales and promotions, return policies, and security practices.
- Providing feedback to management on employee performance issues, or customer service concerns.
- Increasing sales by coaching employees on the importance of upselling and shrinkage.
- Allows ensuring areas are clean, neat, and inspection-ready to comply with product guidelines.
Patient Care Coordinator
Walmart
Carrollton, Texas
11.2022 - 01.2024
- Followed regulatory compliance and professionalism across patient personal information.
- Completed insurance verifications, patient intake, and processing.
- Resolved complex customer service issues to enhance the patient experience.
- Documented calls are accurate.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Obtained informed consent and payment documentation from patients, and filed it in the system.
- Verified shipping address to avoid critical errors impacting care delivery.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Material Handler
Frito Lay
Dallas, Texas
02.2022 - 08.2022
- Loaded and unloaded company inventory from delivery trucks, loading bays and production areas.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Operated the electric pallet jack safely, according to company guidelines.
- Labeled and packaged appropriate products for delivery.
- Maintained cleanliness of work area by sweeping, dusting, organizing shelves and disposing of trash.
- Shrink wrapped finished orders for safe transport offsite.
- Adhered to all safety regulations at all times while operating machinery or performing manual labor tasks.
Online Personal Shopper
Kroger
Irving, Texas
04.2021 - 02.2022
- Managed client communications through email and phone, ensuring timely responses.
- Verified replacement items, selected the freshest fruit, produce, and meat.
- Greeted customers and answered questions about products or services.
- Scanned items when pulling from shelves to update system stock information.
- Processed purchases, returns, and exchanges, ensuring a seamless shopping experience.
- I bagged groceries carefully to keep products in perfect condition.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Secured and stored items until customer pickup.
- Exceeded customer expectations consistently, as evidenced by the highest feedback ratings, and frequent repeat customers.
- Satisfied customers with quick, accurate service under tight deadlines.
Order Selector
KeHE
Grapevine, Texas
01.2019 - 10.2020
- Limited damage to products and orders by using care when choosing items.
- Used handheld scanners to key in data for packages.
- Completed day-to-day duties accurately and efficiently.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Regularly checked expiration dates on products in stock to ensure freshness.
- Trained new employees regarding warehouse procedures and standards.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Labeled boxes are placed in outbound collection areas.
- Cleaned and organized aisles, workstations, and floors to promote operational productivity.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated RF scanners to accurately pick orders for customers.
Education
High School Diploma -
Jim Hill High
Jackson, MS05-2001
Skills
- Operations planning
- Safety enforcement
- Regulatory compliance
- Inventory management
- Effective communication
- Problem solving
- Workplace organization
- Quality control assurance
- OSHA regulations compliance
Timeline
Shift Leader
Star Concessions
01.2024 - Current
Patient Care Coordinator
Walmart
11.2022 - 01.2024
Material Handler
Frito Lay
02.2022 - 08.2022
Online Personal Shopper
Kroger
04.2021 - 02.2022
Order Selector
KeHE
01.2019 - 10.2020
High School Diploma -
Jim Hill High
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