Antonio Feliz
Orlando,FL
Summary
Experienced and adaptable professional with a strong background in security, fire alarm systems, technical support, and customer service. Proven ability to protect people and assets in high-risk environments, manage electronic security systems, and lead teams effectively. Known for reliability, conflict resolution skills, and a consistent commitment to safety and service excellence.
Overview
13
13
years of professional experience
Work History
Security Officer – School Assignment
Securitas Group
11.2023 - Current
- Provide security for school grounds, monitoring entrances, hallways, and public areas to ensure a safe learning environment for students and staff.
- Conduct routine patrols and building inspections to deter unauthorized access, prevent vandalism, and ensure doors, gates, and windows are secured.
- Monitor surveillance cameras (CCTV) and alarm systems, quickly responding to disturbances, threats, or emergencies according to school safety protocols.
- Collaborate closely with school administrators, teachers, and local law enforcement to address safety concerns, support emergency drills, and manage incidents.
- Maintain detailed reports on daily activities, visitor logs, student incidents, and suspicious behavior, ensuring documentation aligns with district guidelines.
- Foster a visible and approachable security presence to build trust with students and staff while maintaining firm enforcement of school rules and policies.
- Assist in managing visitor access and student dismissals, verifying identification and enforcing district-level access control procedures.
Fire Alarm Technician
NuTech National
04.2023 - 10.2023
- Installed, tested, and maintained fire alarm systems, including control panels, detectors, annunciators, and initiating devices in commercial and residential properties.
- Ran low-voltage wiring and electrical circuits in compliance with NFPA codes and local building regulations.
- Performed routine inspections, diagnosed system faults, and replaced or repaired defective components to maintain full system functionality.
- Conducted battery load tests, verified circuit continuity, and ensured proper grounding and panel labeling.
- Ensured adherence to OSHA safety standards and company protocols during all installations and service calls.
Armed Transport Guard
Brink’s Inc
12.2021 - 03.2023
- Ensured secure transportation of currency, valuables, and commercial deposits between client locations and financial institutions.
- Verified contents of shipments, maintained strict chain of custody, and adhered to security protocols during pickups and deliveries.
- Managed and reconciled transaction records, delivery logs, and client documentation with precision and confidentiality.
- Exercised high levels of situational awareness and threat assessment to deter theft, robbery, and unauthorized access.
- Maintained control of firearms and equipment in accordance with company policies and state laws, ensuring public and personal safety.
- Delivered excellent customer service under high-pressure environments while upholding the company’s reputation for integrity and security.
Security Officer – Courthouse Assignment
Securitas Group
09.2020 - 11.2021
- Secured courthouse facilities through proactive foot patrols, metal detector screenings, and monitoring of access points and restricted areas.
- Operated surveillance equipment (CCTV) and managed electronic access control systems to detect and respond to suspicious activity or breaches.
- Ensured the safety of judges, attorneys, staff, and visitors by enforcing strict security protocols and de-escalating potential conflicts professionally.
- Coordinated with local law enforcement and emergency personnel during incidents, detentions, or evacuations.
- Logged daily reports, security incidents, and irregularities in compliance with legal documentation standards.
- Provided directions, escorted individuals, and upheld a courteous and authoritative presence in a high-traffic, high-security environment.
Field Service Technician
Spectrum
09.2019 - 08.2020
- Performed installation, troubleshooting, and preventative maintenance on cable, internet, and voice systems at residential and commercial sites.
- Diagnosed and resolved service issues related to signal quality, hardware performance, and connectivity, ensuring minimal downtime.
- Educated customers on system operations and guided them through step-by-step technical troubleshooting to maximize service satisfaction.
- Maintained detailed service records, job reports, and inventory logs for all on-site visits and repairs.
- Ensured compliance with safety regulations and internal protocols while handling electrical components and climbing utility poles.
- Consistently received positive customer feedback and contributed to service-level agreement (SLA) goals and retention metrics.
Customer Service Representative
Conduent
04.2017 - 09.2019
- Delivered frontline support to SunPass/FDOT customers by resolving account inquiries, toll violations, and payment issues across phone, email, and live chat channels.
- Processed electronic transactions, updated customer information, and assisted with billing questions while adhering to compliance and privacy standards.
- Documented all customer interactions accurately using CRM software to ensure service continuity and issue resolution tracking.
- Demonstrated strong conflict resolution skills by de-escalating issues and providing clear, empathetic communication in high-volume environments.
- Contributed to team performance by consistently meeting or exceeding call quality, resolution time, and customer satisfaction metrics.
- Managed a team of 6 in ensuring corrections were made before correspondences are sent to customers.
Warehouse Associate
SunTek Skylights
11.2015 - 04.2017
- Assembled and prepared skylight components for shipment, ensuring quality control and product readiness in accordance with manufacturing standards.
- Maintained accurate inventory levels by performing routine stock checks, logging incoming and outgoing materials, and updating warehouse management systems.
- Packaged and labeled products for shipping, ensuring adherence to company and carrier requirements for safe transport.
- Inspected goods for damage, documented issues, and coordinated replacement processes with production and customer service teams.
- Assisted in maintaining a clean, organized, and safe warehouse environment while operating forklifts and other material-handling equipment.
Fire Alarm Technician
Florida Fire & Sound Inc
02.2015 - 11.2015
- Performed testing, installation, and calibration of fire alarm systems in educational facilities, ensuring full compliance with NFPA 72 and local codes.
- Pulled, terminated, and labeled low-voltage wiring for control panels, initiating devices, and notification appliances.
- Collaborated with installation crews and project managers to meet deadlines, maintain quality standards, and ensure accurate documentation.
- Interfaced with school administrators and facility staff, providing exceptional customer service and professional representation of the company.
- Recognized by leadership for outstanding teamwork, communication, and reliability on site-based projects.
Attractions Attendant
SeaWorld
09.2013 - 02.2015
- Operated amusement park rides and attractions in accordance with safety protocols and regulatory guidelines.
- Conducted pre- and post-shift equipment inspections to ensure functionality and guest safety.
- Monitored ride areas and queues, managed crowd flow, and ensured a safe and enjoyable guest experience.
- Responded quickly and calmly to ride stoppages and minor emergencies, escalating issues as needed.
- Delivered exceptional customer service by answering questions, resolving concerns, and maintaining a professional demeanor in a high-traffic environment.
Sanitation Supervisor
Toufayan Bakeries
05.2012 - 09.2013
- Supervised a sanitation team of over 18 employees in a high-volume food production facility, ensuring full compliance with OSHA, FDA, and company standards.
- Directed daily sanitation operations, including equipment sterilization, waste disposal, and deep cleaning of processing areas.
- Trained new hires on chemical handling, personal protective equipment (PPE) usage, and standard operating procedures (SOPs).
- Conducted internal audits, maintained sanitation logs, and prepared for third-party inspections.
- Improved cleaning efficiency and reduced compliance issues by implementing updated cleaning protocols and safety measures.
Education
Undergraduate Coursework - Cybersecurity
DeVry University
Orlando, FL10-2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Data entry
- Computer proficiency
- Fire alarm installation
- System troubleshooting
- Critical thinking
- Fluent bilingualism
- Security protocols
Languages
Spanish
Native or Bilingual
Timeline
Security Officer – School Assignment
Securitas Group
11.2023 - Current
Fire Alarm Technician
NuTech National
04.2023 - 10.2023
Armed Transport Guard
Brink’s Inc
12.2021 - 03.2023
Security Officer – Courthouse Assignment
Securitas Group
09.2020 - 11.2021
Field Service Technician
Spectrum
09.2019 - 08.2020
Customer Service Representative
Conduent
04.2017 - 09.2019
Warehouse Associate
SunTek Skylights
11.2015 - 04.2017
Fire Alarm Technician
Florida Fire & Sound Inc
02.2015 - 11.2015
Attractions Attendant
SeaWorld
09.2013 - 02.2015
Sanitation Supervisor
Toufayan Bakeries
05.2012 - 09.2013
Undergraduate Coursework - Cybersecurity
DeVry University
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