Antonio Felton
San Antonio,TX
Summary
Hands-on IT support professional with a track record of remote troubleshooting, ticket resolution, and operational support across customer and technician workflows. Delivers high-quality AI moderation work with 95%+ accuracy, documents system issues in ticketing tools, and coaches teammates to improve response quality and consistency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Autonomous Vehicle Specialist
TaskUs
New Braunfels, TX
06.2026 - Current
- Provided navigation assistance to AVs, enhancing their performance in challenging situations.
- Audited and coached teammates on correct response protocols, improving team response accuracy.
- Created training materials from audit reviews to address knowledge gaps among teammates.
- Collaborated with team members to ensure alignment on procedures.
AI Content Moderator
TaskUs
New Braunfels, Texas
09.2024 - 05.2026
- Moderated and analyzed large datasets ensuring high-quality AI training outputs with over 95% accuracy from QA.
- Reviewed flagged content in moderation queues for policy violations.
- Enforced community guidelines across client platforms with consistent judgment.
- Escalated sensitive cases to Trust and Safety teams for review.
- Documented system inconsistencies and technical bugs in internal ticketing systems to enhance LLM model performance.
Field Technician Support
SPECTRUM
San Antonio, TX
10.2021 - 06.2023
- Delivered comprehensive end-user support by troubleshooting network and equipment issues through remote technical support tools.
- Guided customers on effective hardware placement and network security practices, enhancing long-term service stability.
- Resolved internet, phone, and cable connectivity issues via remote desktop support, enhancing service quality for residential and business clients.
- Managed help desk operations for field technicians, delivering real-time data to expedite on-site repairs.
Education
Associate of Applied Science - Computer Science
NORTHEAST LAKEVIEW COLLEGE
Universal City, TX07-2024
Skills
- Autonomous navigation
- Audit review
- Quality assurance
- IT troubleshooting
- Security & Networking: CompTIA A, CompTIA Security
- Data analysis
- Procedure compliance
- Soft Skills: Collaborate, Interpersonal Skills, Technical Communication
Certification
- CompTIA A+ (valid thru 2027) - CompTIA (August 2021)
- CompTIA Security+ (valid thru 2027) - CompTIA (May 2024)
- CompTIA Linux+ (valid thru 2027) - CompTIA (October 2024)
Timeline
Autonomous Vehicle Specialist
TaskUs
06.2026 - Current
AI Content Moderator
TaskUs
09.2024 - 05.2026
Field Technician Support
SPECTRUM
10.2021 - 06.2023
Associate of Applied Science - Computer Science
NORTHEAST LAKEVIEW COLLEGE