Antonio Ferrara
Kansas City,MO
Summary
Versatile Assistant General Manager with 1 year of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Buca Di Beppo
10.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Restaurant Supervisor
Buca Di Beppo
01.2022 - 10.2022
- Promoted within a seven-month timeframe for exceeding goals and supporting company culture
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
GED -
Winter Park High School
Winter Park, FLSkills
- Bi-Lingual (Spanish)
- Employee Relations
- Strategic Planning Skill
- Hiring and Recruitment
- Business Operations Knowledge
- Employee Scheduling
- Food and Beverage Knowledge
- Training and Mentoring
- Opening and Closing Procedures
- Quality Control
- Kitchen Staff Coordination
- Investigating Complaints
- Sales Promotion
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Buca Di Beppo
10.2022 - Current
Restaurant Supervisor
Buca Di Beppo
01.2022 - 10.2022
GED -
Winter Park High School