Antonio Furtado
Cumberland,RI
Summary
Dedicated, compassionate and multilingual Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
Work History
Registered Nurse, Psychiatry
Roger Williams Medical Center
2019.09 - Current
- Provide care to dual diagnosis, medical detox and geriatric population
- Improve patient outcomes by providing compassionate and comprehensive psychiatric care.
- Reduce hospital readmissions with effective discharge planning and patient education.
- Collaborate with interdisciplinary teams to develop personalized treatment plans for patients.
Registered Nurse Case Manager
Blackstone Valley Community Health Care
2020.07 - Current
- Remote Nurse Case Manager
- Triage clinical concerns and address accordingly
- Provide chronic Diseases Management
- Certified outpatient diabetes nurse educator
- Substance abuse management and behavioral health counseling
- Advocate for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluate healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Respond promptly and professionally to patient questions and concerns.
Call Center Representative
PT Contact
2010.01 - 2012.03
- Provided high demand customer service, over 1000 calls monthly
- Assisted Customers with diverse needs from billing to technical support
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Pending - Business Management
Superior School of Technology And Management
Rua Do Curral, Casa Do Curral, Margaride, PortugalAssociate of Science - Registered Nurse
CCRI
400 East Ave, Warwick, RI 02886 05.2019
Accounting Technician - Accounting
Professional School of Alvito
Rua Da Maceira S/nº Alvito 7920-037, Portugal07.2008
Skills
- Registered Nurse Inpatient Care/Primary Care (outpatient)
- Nurse Care Manager (NCM), Dual Diagnosis RN, Medical Detox RN, ER Behavioral Room RN, Geriatric Psychiatry RN Med-Surg
- Remote Nurse - Triage/ quality improvement
- Phlebotomy experience, ACLS, BLS, CDOE certification
- Multilingual: English/Portuguese/Spanish/Creole
- Call center Representative expert
- Excellent computer skills (hardware and software)
- Problem-Solving Skills
- Customer Communication
- Inbound Phone Call Management
- Verbal and Written Communication
- Medical Interpreter
- Patient Education, promoting wellness and disease prevention
- Pre-op/Post-Op and hospice/palliative care experience Patient triage and effective collaboration with multidisciplinary team
- Emergency Room Technician
- Satori Alternatives to Managing Aggression (SAMA)Certified
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Nurse Case Manager
Blackstone Valley Community Health Care
2020.07 - Current
Registered Nurse, Psychiatry
Roger Williams Medical Center
2019.09 - Current
Call Center Representative
PT Contact
2010.01 - 2012.03
Pending - Business Management
Superior School of Technology And Management
Associate of Science - Registered Nurse
CCRI
Accounting Technician - Accounting
Professional School of Alvito
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