Open To Work
Antonio Galmore
Richfield ,MN
Summary
Dynamic leader with a proven track record at Jiffy Lube, excelling in operations management and staff development. Enhanced customer satisfaction through effective team training and streamlined inventory control. Recognized for fostering a collaborative work environment and implementing strategies that drove significant improvements in service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Jiffy Lube
05.2022 - 02.2023
- Supported daily operations by coordinating schedules and staff assignments.
- Assisted in managing inventory levels and ensuring product availability.
- Contributed to customer service initiatives, enhancing guest satisfaction.
- Learned company policies and procedures to provide informed support to team members.
- Helped streamline communication between departments for improved workflow efficiency.
- Participated in training sessions to develop skills in management practices and tools.
- Maintained cleanliness and organization of work areas, promoting a safe environment.
- Engaged with customers to gather feedback, aiding in service improvement efforts.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
General Manager
Kentucky Fried Chicken/Taco Bell
09.2017 - 07.2018
- Directed operational strategies to enhance productivity and streamline processes across multiple departments.
- Cultivated high-performing teams through effective mentorship and performance management initiatives.
- Implemented budgetary controls, reducing operational costs while maintaining service quality and efficiency.
- Analyzed market trends to identify opportunities for growth, leading to the development of strategic business plans.
- Established key performance indicators (KPIs) to measure departmental success and drive accountability among staff.
- Facilitated cross-functional collaboration to optimize resource allocation and improve project outcomes.
- Spearheaded initiatives for employee engagement, resulting in improved morale and retention rates within the organization.
- Oversaw compliance with industry regulations, ensuring all operations met safety and quality standards consistently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Service Center Manager
Valvoline
05.2009 - 09.2017
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff training and performance evaluations to enhance team productivity.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and enforced safety protocols to maintain a secure working environment.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Coordinated maintenance of equipment, ensuring compliance with industry standards and reducing downtime.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Implemented training systems for new employees on Service.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Education
High School Diploma - Basic
James Madison Highschool
Milwaukee, WI06.1996
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Training and development background
- Food safety and sanitation
- Employee relations
- Customer retention
- Workflow coordination
- Team leadership strength
- Business operations background
- Training and development skill
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Staff training/development
- Scheduling
- Employee motivation
- Hiring and onboarding
- Decision-making
- Team leadership
- Inventory management
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Assistant General Manager
Jiffy Lube
05.2022 - 02.2023
General Manager
Kentucky Fried Chicken/Taco Bell
09.2017 - 07.2018
Service Center Manager
Valvoline
05.2009 - 09.2017
High School Diploma - Basic
James Madison Highschool