Summary
Overview
Work History
Skills
Timeline
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Antonio Garcia

Glendale Heights,IL

Summary

Dynamic Restaurant Manager with a proven track record at Portillo's Hot Dogs, excelling in operational efficiency and employee training. Adept at enhancing customer satisfaction through effective conflict resolution and team building. Recognized for implementing food safety protocols and optimizing inventory control, driving significant improvements in service quality and operational performance. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Portillo's Hot Dogs
Downers Grove, IL
12.2020 - Current
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Trained new employees to perform duties.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved conflicts among employees in an effective manner.
  • Assisted with kitchen preparation during peak times as needed.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Crew Chief

Portillo's Hot Dogs
Downers Grove, IL
02.2015 - 11.2019
  • Oversaw quality control checks to ensure work met or exceeded company standards.
  • Trained in survival and evasion practices to prepare for wartime ejection over enemy territory.
  • Followed and supervised work practices to support safety and risk management guidelines.
  • Organized and coordinated crew schedules to maximize productivity.
  • Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
  • Filed paperwork properly and checked final maintenance conditions of the restaurant.
  • Managed inventory of supplies and equipment, placing orders as necessary to maintain stock levels.
  • Facilitated communication between crew members and upper management to address concerns and feedback.
  • Assisted in budget planning and monitoring, ensuring projects stayed within financial constraints.

Team Member

Portillo’s
Downers Grove, IL
09.2013 - 01.2015
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Collaborated with team members to achieve daily goals.
  • Rotated through series of different stations based on team needs.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Assisted customers with product selection and ordering process.
  • Maintained positive working relationship with fellow staff and management.

Skills

  • Operational efficiency
  • Employee training
  • Customer service
  • Scheduling management
  • Team building
  • Collaboration and teamwork
  • Pre-shift walk-through
  • Multitasking

Timeline

Restaurant Manager

Portillo's Hot Dogs
12.2020 - Current

Crew Chief

Portillo's Hot Dogs
02.2015 - 11.2019

Team Member

Portillo’s
09.2013 - 01.2015

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Antonio Garcia