Antonio Garcia
San Bruno
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
General Manager
Staycal Hospitality
Half Moon Bay
03.2024 - Current
- Ensure Compliance with Brand standards & procedure.
- Ensured compliance with health, safety, and regulatory standards.
- Oversaw daily operations of multiple properties.
- Analyzed guest feedback to improve service quality and satisfaction.
- Controlled budgets and monitored financial performance regularly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly revenue to generate reports for business development planning.
- Mitigated business risks by working closely with staff members and assessing performance.
Xperience Manager (General Manager)
Concept Hotel Group
Daly City
09.2016 - 03.2024
- Company Overview: General Manager for Boutique hotel located in Daly City, California
- Ensuring Standard Operating Procedures & Company values are being followed
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitoring Monthly, Quarterly & Yearly Profit & Loss statements to ensure Hotel Profitability
- Ensuring good relationships with our corporate clients & community
- Stabilizing & Building a Team resulting in a low turnover
- Presenting Quarterly financial standing of the property to ownership & partners in a clear and consistent manner
- Assisting sister properties with operational challenges for multiple months including a property in Branson, Missouri
- Provided leadership, insight. and mentoring to newly hired employees to supply knowledge of various company programs
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Was promoted to General Manager in February 2021
- General Manager for Boutique hotel located in Daly City, California
Independent Driver
Uber
02.2016 - 12.2017
- Independent contractor ensuring Passengers arrive to their destination safely & in a timely Manner
- Best Rating was 4.89 stars
Front Desk Agent
Trikon Hotel Group
San Francisco
04.2014 - 09.2016
- Company Overview: Front desk Agent at a Small independent boutique Hotel for 2+ Years
- Assisted with check-in and check-out procedures for guests.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Successfully Managed Hotel Operations as interim General Manager for 1+ month, where my Duties ranged from managing guest and employee conflicts, preparing weekly schedules, preparing the weekly bank drops, among my other duties.
- Front desk Agent at a Small independent boutique Hotel for 2+ Years
Independent Contractor
Restaurants on the Run
San Carlos
12.2015 - 06.2016
- Delivering pre-ordered food to corporate clients
- Double checking orders, ensuring all food is prepared and delivered
- Effectively communicating with dispatch to maximize customer satisfaction, and minimize guest inconvenience
Busser/Server Assistant
Sushi-bar, Kitchen Akagi restaurant
11.2009 - 04.2014
- Company Overview: Worked at a small family restaurant, where my role and responsibilities ranged from Dishwasher to Sushi bar
- Worked at a small family restaurant, where my role and responsibilities ranged from Dishwasher to Sushi bar
Sandwich Maker
Mr. Pickles sandwich shop
San Bruno
04.2013 - 09.2013
- Helped prepare the sandwiches
- Performed food preparation tasks by cutting the ingredients
- Cleaned the kitchen area, equipment, utensils, counters, and floors after each shift
- Communicated with customer to provide menu offering details and assist with decision-making
Education
Associate of Science - Mechanical Engineering
Skyline College
09.2011
High School Diploma -
Mills High School
01.2011
Skills
- Customer service experience
- Performance management
- Operations management
- Staff development
- Expense tracking
- Customer relationship management
- Budget control
- Schedule preparation
References
References available upon request.
Languages
English & Spanish.
Timeline
General Manager
Staycal Hospitality
03.2024 - Current
Xperience Manager (General Manager)
Concept Hotel Group
09.2016 - 03.2024
Independent Driver
Uber
02.2016 - 12.2017
Independent Contractor
Restaurants on the Run
12.2015 - 06.2016
Front Desk Agent
Trikon Hotel Group
04.2014 - 09.2016
Sandwich Maker
Mr. Pickles sandwich shop
04.2013 - 09.2013
Busser/Server Assistant
Sushi-bar, Kitchen Akagi restaurant
11.2009 - 04.2014
Associate of Science - Mechanical Engineering
Skyline College
High School Diploma -
Mills High School
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