Antonio Garza
San Antonio,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
35
35
years of professional experience
Work History
Manager
Academy Sports Outdoors
2727 NE Loop 410 San Antonio, Texas 78217
03.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Bed Bath and Beyond
San Antonio, TX
08.2006 - 02.2023
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Conducted quality, timely performance feedback and performance appraisals
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Maintained adequate staffing to meet objectives within budget
- Minimized staff turnover through appropriate selection, orientation and training
- Created training modules and documentation to train staff
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Directed and led employees, supervising activities to drive productivity and efficiency
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Resolved customer inquiries and complaints requiring management-level escalation
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Recruited and trained new employees to meet job requirements
- Assigned work and monitored performance of project personnel
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Interviewed prospective employees and provided input to HR on hiring decisions
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Evaluated individual and team business performance and identified opportunities for improvement
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Produced thorough, accurate and timely reports of project activities
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Analyzed business performance data and forecasted business results for upper management
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Store Manager
Fallas Paderes
San Antonio, TX
01.2001 - 08.2006
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
District Supervisor
Wiener's
Houston, TX
01.1990 - 06.2000
- Directed and supervised staff performance
- Delegated work to staff, setting priorities and goals
- Reviewed customer complaints to determine appropriate methods for resolution
- Identified appropriate solutions to minimize issues and quickly solve problems
- Recruited and trained new employees to meet job requirements
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Coached staff on strategies to enhance performance and improve customer relations
- Supported sales team members to drive growth and development
- Motivated sales professionals by delivering positive reinforcement and constructive feedback
- Built sales forecasts and schedules to reflect desired productivity targets
- Conducted market research and reported on competitors
- Established ambitious goals for employees to promote achievement and surpass business targets
- Conducted in-depth research on competitor trends, products and services
- Identified new markets for penetration by carefully researching potential customers' buying habits
Education
High School Diploma -
Business Careers
San Antonio, TX05.1983
Skills
- Sales monitoring
- Product and service knowledge
- Retail operations management
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Recruiting and interviewing
Timeline
Manager
Academy Sports Outdoors
03.2023 - 11.2024
Assistant Manager
Bed Bath and Beyond
08.2006 - 02.2023
Store Manager
Fallas Paderes
01.2001 - 08.2006
District Supervisor
Wiener's
01.1990 - 06.2000
High School Diploma -
Business Careers