Antonio Gaston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
American Airlines
04.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer Service Liaison
Crossroads Hospice And Palliative Care
08.2022 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
University Of Tennessee Health Science Center
07.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Lead
Westmed Medical Group
06.2015 - 07.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Associate/Warehouse Associate
Paradies Shops
05.2009 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Elementary Education
University of North Carolina At Greensboro
Greensboro, NCHigh School Diploma -
East Gaston High School
Mount Holly, NC05.2004
Skills
- Dispute Resolution
- Customer Service
- Passenger Support
- Customer Complaint Resolution
- Ticket Changes
- Inbound Call Management
- Outstanding Communication Skills
- Microsoft Office
- Inbound Customer Service
- Customer Relations
- Clerical Support
Timeline
Customer Service Agent
American Airlines
04.2023 - 08.2023
Customer Service Liaison
Crossroads Hospice And Palliative Care
08.2022 - 04.2023
Customer Service Representative
University Of Tennessee Health Science Center
07.2020 - 06.2022
Team Lead
Westmed Medical Group
06.2015 - 07.2020
Customer Service Associate/Warehouse Associate
Paradies Shops
05.2009 - 05.2015
Bachelor of Arts - Elementary Education
University of North Carolina At Greensboro
High School Diploma -
East Gaston High School