Antonio giordano
DALLAS,TX
Summary
Proactive Ramp Agent with comprehensive experience in baggage handling, aircraft marshalling, and ramp service operations. Successfully improved customer satisfaction and reduced turnaround times through efficient coordination and equipment operation. Bringing strong problem-solving skills and a commitment to safety and teamwork to advance career opportunities.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
21
21
years of professional experience
Work History
Ramp Agent
United Airlines
01.2000 - 08.2020
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Maintained clean, orderly work environment free of hazards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Checked cargo and baggage for security to meet TSA regulations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Guided aircraft into and out of parking positions using hand signals.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Deiced aircraft before takeoff for safety during inclement weather.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
Education
High School Diploma -
Hicksville High School
Hicksville, NY05-1976
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Marshaling aircraft
- Ramp Security
- Team Leadership
- Baggage Management
- Load Planning
- Freight Handling
Safety Procedures
Customer Service
Crew assistance
Pushback and towing
Baggage tag checks
Vehicle operation
Load Planning Communication
Flexible Schedule
Dependable and Responsible
Ground Support Services
Cargo Handling
Security awareness
Airfield Safety Regulations
Aviation regulations
Airport Layout Familiarity
Weight/balance loading
Cargo Equipment Operation
Inclement Weather Tolerance
Live Cargo Handling
Hazardous Materials Handling
Adherence to Policies
Aircraft Sanitation
Baggage oversight
Water service
Aircraft towing
Damage Prevention
OSHA Compliance
Timeline
Ramp Agent
United Airlines
01.2000 - 08.2020
High School Diploma -
Hicksville High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Considered by [Name of airline] to be among the top employees for marshaling aircraft.
- Mentored new ramp agents on company processes and procedures which decreased employee turnover by [Number]%.
- Promoted after just [Number] months of hire date due to outstanding job performance.
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