Antonio Gladden
Gastonia,NC
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
9
9
years of professional experience
Work History
HR Generalist/Payroll Specialist
Wells Fargo
Charlotte, NC
11.2022 - Current
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
Fraud and Risk Analyst
Wells Fargo
Gastonia, NC
08.2021 - 11.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Negotiated with responsible parties to arrange fraud recovery losses.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fraud Specialist
Bank of America
Charlotte, NC
07.2019 - 08.2021
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
- Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Loss Prevention Specialist
Burlington Coat Factory
Charlotte, NC
05.2018 - 07.2019
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
- Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Pharmacy Technician
The Pharmacy At 321
Gastonia, NC
10.2014 - 05.2018
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Used 8-point check system to verify labeled prescriptions.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT04-2024
High School Diploma -
Hunter Huss High
Gastonia, NC06.2014
Skills
- Risk level determination
- Telephone and email etiquette
- Fraud patterns
- Account information review
- Reporting and alerts
- Clerical
- Teambuilding
- Working collaboratively
- Conflict resolution
- People skills
- Friendly, positive attitude
- Work ethic
- Decision-making
- Risk Level Determination
- Infrastructure Deployment
- Benefits Administration
- Onboarding and Orientation
- Background Checks
- Payroll Administration
- Workforce Planning
- Problem-Solving
- Software Design
Timeline
HR Generalist/Payroll Specialist
Wells Fargo
11.2022 - Current
Fraud and Risk Analyst
Wells Fargo
08.2021 - 11.2022
Fraud Specialist
Bank of America
07.2019 - 08.2021
Loss Prevention Specialist
Burlington Coat Factory
05.2018 - 07.2019
Pharmacy Technician
The Pharmacy At 321
10.2014 - 05.2018
Bachelor of Science - Business Administration And Management
Western Governors University
High School Diploma -
Hunter Huss High