Antonio Gonzalez
Flight Attendant
Chicago,IL
Summary
Versatile and dynamic professional with a proven track record at SkyWest Airlines, adept in customer service and problem-solving. Excelled in maintaining safety and enhancing passenger satisfaction, demonstrating strong work ethic and adaptability. Skilled in first aid and teamwork, ensuring seamless operations in high-stakes environments. Achieved commendable levels of efficiency and customer service excellence. Mechanical background using tools. Exceeding ability to learn quickly with on the job training as well preform proficiency.
Overview
19
19
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
09.2014 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Stocker/ Order Fulfillment
NOW Foods
06.2013 - 09.2014
- Performed inventory control, such as counting, and stocking merchandise.
- Worked amongst team lead to learn all positions and job duties to become a more valued employee.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Sales Associate
Follett Higher Education Group
03.2009 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Counter Sales Representative/ Wearhouse/Delivery Driver
Johnstone Supply
04.2011 - 06.2013
- Documented orders in computer system with general conditions and special customer requirements in the field of hvac equipment, parts, and materials installation and maintenance.
- Answered telephone calls to offer information and promote business products.
- Welcomed customers and offered immediate assistance in line with business policies.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Finalized sales by completing payments and required paperwork.
Loader
UPS
03.2006 - 01.2010
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Collaborated with team members to maintain efficient workflow.
Education
Certificate of Technical Studies - HVAC
E.T.I School of Skilled Trades
Addison04-2012
High School Diploma -
York Community High School
Elmhurst05-2007
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Problem-solving
- Time management
- Multitasking and organization
- Teamwork and cooperation
- Equipment oversight
- Adaptability and flexibility
Timeline
Flight Attendant
SkyWest Airlines
09.2014 - Current
Stocker/ Order Fulfillment
NOW Foods
06.2013 - 09.2014
Counter Sales Representative/ Wearhouse/Delivery Driver
Johnstone Supply
04.2011 - 06.2013
Sales Associate
Follett Higher Education Group
03.2009 - 11.2013
Loader
UPS
03.2006 - 01.2010
Certificate of Technical Studies - HVAC
E.T.I School of Skilled Trades
High School Diploma -
York Community High School
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