Antonio Gonzalez
LA PUENTE,CA
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable Server offering over 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Red Lobster Restaurant
City Of Industry
03.2022 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Citizen's Kitchen and Bar
Las Vegas, NV
12.2019 - 03.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Server
Red Square Las Vegas
Las Vegas, NV
11.2012 - 11.2019
- Greeted guests upon arrival and escorted them to their assigned tables.
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Checked back with customers to ensure satisfaction with each course.
- Bussed and reset tables as needed between seating's.
- Assisted other servers when needed during peak periods.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
Army Medic
United States National Guard
Las Vegas, NV
08.2009 - 03.2017
- Performed assessments of patient conditions and developed treatment plans accordingly.
- Administered medications, monitored vital signs, and provided oxygen therapy as needed.
- Provided emergency medical care in response to life-threatening situations.
- Conducted physical examinations and diagnostic tests on patients.
- Responded to emergency calls for medical assistance in a timely manner.
- Evaluated the effectiveness of treatments and modified them as necessary.
Education
College of Southern Nevada
Las Vegas, NVSkills
- Food inspection
- Supply Restocking
- Table Setting
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Food Running
- Table Bussing
- Order Management
- Food Delivery
- Professional Appearance
- Order Accuracy
- Food safety understanding
- Wine Pairings
- POS operation
- Banquet Coordination
- Liquor, wine, and food service
Languages
Spanish
Professional
Accomplishments
- National Defense Service Medal
- Army Service Ribbon
Certification
- Alcohol server Training Certificate ( ID #: 11690b-j3kh4ij)
- eFoodhandlers Basic Food Safety Certificate (ID #: 2022b3920476)
Timeline
Server
Red Lobster Restaurant
03.2022 - 02.2024
Server
Citizen's Kitchen and Bar
12.2019 - 03.2020
Server
Red Square Las Vegas
11.2012 - 11.2019
Army Medic
United States National Guard
08.2009 - 03.2017
College of Southern Nevada