Antonio Grant
Rocky,NC
Summary
Dynamic Quality Coordinator with a proven track record at Walker SCM, enhancing product compliance and customer satisfaction through effective training and process improvements. Skilled in data analysis and conflict resolution, I foster a culture of continuous improvement, driving operational efficiency and ensuring adherence to ISO 9001 standards.
Experienced with quality assurance and process improvement. Utilizes effective communication and problem-solving skills to enhance team performance. Knowledge of industry standards and regulatory compliance essential for maintaining high-quality outputs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Quality Coordinator
Walker SCM
10.2023 - Current
- Coordinated quality assurance efforts to enhance product compliance and customer satisfaction.
- Implemented process improvements that streamlined quality control operations across multiple departments.
- Conducted regular audits to ensure adherence to industry standards and regulatory requirements.
- Collaborated with cross-functional teams to resolve quality issues and optimize product performance.
- Trained staff on quality protocols, fostering a culture of continuous improvement and accountability.
- Analyzed quality data to identify trends and recommend corrective actions for operational efficiency.
- Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
- Assisted with quality control audits.
- Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
Customer Service Representative
ABB
09.2021 - 09.2023
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Processed orders and returns accurately, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to streamline communication and improve service response times.
- Maintained comprehensive knowledge of product offerings to provide informed assistance to customers.
- Weekly meetings to assist customers with ship dates, critical and late orders.
Receiving Supervisor
Sara Lee Bakery
08.2017 - 08.2021
- Supervised receiving operations to ensure timely and accurate processing of incoming shipments.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced errors in receiving procedures.
- Coordinated with procurement teams to streamline inventory levels and optimize stock availability.
- Conduct employee trainings
- Monitor department budgets and safety
- Review and process daily cycle counts
Distribution Receiving Clerk
Sara Lee Bakery
08.2014 - 08.2017
- Managed inventory accuracy through systematic checks and reporting discrepancies.
- Coordinated with suppliers to ensure timely delivery of goods and materials.
- Trained new staff on receiving procedures, safety protocols, and equipment usage.
- Streamlined receiving processes to enhance efficiency in warehouse operations.
- Schedule carrier delivery for raw materials
- Backup for supervisors
- Assist in department trainings and warehouse safety
- Process incoming and outgoing bills
Pre Scaler
Sara Lee Bakery
08.2011 - 08.2014
- Oversaw scaling operations, ensuring quality control and adherence to production standards.
- Mentored junior team members, enhancing their skills in operational processes and safety protocols.
- Implemented process improvements that increased efficiency and reduced waste in scaling procedures.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Measure ingredients for manufacturing work orders following BOM ingredient list.
- Packaged measured ingredients to deliver to mixing lines throughout the
Customer Service Representative
Century Link
05.2010 - 08.2011
- Assist customers with payment and service concerns
- process sales for internet connection, Direct TV, phone service and accessories
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
RTV Generalist
QVC
05.1997 - 03.2010
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed training programs for new employees, increasing onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced errors and enhanced service delivery consistency.
- Managed project timelines and deliverables, ensuring alignment with strategic goals and objectives.
- Pick and process vendor order requests
- Offload incoming orders
- Utilize WMS to schedule, pick and receive orders
- Use forklifts, TSP, stock picker, walker rider, counter balance to pull orders for vendors
Education
No Degree - Business Clerical
Earle C. Clemons
Morganfield, KYAssociate of Arts - Six Sigma (Green Belt)
Halifax Community College
Halifax, NC08-2025
Associate of Arts - Basic Computer SL2
Edgecombe Community College
Tarboro, NC04-2019
High School Diploma -
Roanoke High School
Robersonville, NC01-2019
Associate of Arts - Information System Technology
University of Phoenix
Tempe, AZ01-2009
Skills
- Preventive actions
- Training and development
- Change control procedures
- Corrective actions
- Data entry
- Call center experience
- Conflict resolution
- Complaint handling
- Keyboard/Typing
- Word/Excel
Timeline
Quality Coordinator
Walker SCM
10.2023 - Current
Customer Service Representative
ABB
09.2021 - 09.2023
Receiving Supervisor
Sara Lee Bakery
08.2017 - 08.2021
Distribution Receiving Clerk
Sara Lee Bakery
08.2014 - 08.2017
Pre Scaler
Sara Lee Bakery
08.2011 - 08.2014
Customer Service Representative
Century Link
05.2010 - 08.2011
RTV Generalist
QVC
05.1997 - 03.2010
No Degree - Business Clerical
Earle C. Clemons
Associate of Arts - Six Sigma (Green Belt)
Halifax Community College
Associate of Arts - Basic Computer SL2
Edgecombe Community College
High School Diploma -
Roanoke High School
Associate of Arts - Information System Technology
University of Phoenix