Antonio Griffin
District Heights,MD
Summary
Proven Project Manager with a track record of leading teams to exceed project goals at Piedmont Global Language Solutions. Expert in project planning, development, and agile methodology, coupled with exceptional stakeholder communication skills. Achieved significant improvements in project delivery times and client satisfaction, demonstrating a keen detail orientation and strategic planning ability. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Piedmont Global Language Solutions
11.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality, budget or workplace safety.
- Established effective communication among team members for enhanced collaboration, increased quality, efficiency and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Analyzed project performance data to identify areas of improvement.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
Project Coordinator
Piedmont Global Language Solutions
11.2021 - 11.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
Project Data Specialist
Piedmont Global Language Solutions
01.2021 - 11.2021
- Maintained files, records and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Modeled predictions with feature selection algorithms.
Document Management Specialist
Health Net, Inc. Of California
08.2016 - 12.2020
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Created and maintained user accounts and properly routed documents for approval and training.
- Worked with internal staff to process documents and sent for closing.
- Played an integral role in the migration from paper-based archives to digital storage platforms to reduce physical storage space requirements while increasing overall accessibility across the company.
- Facilitated seamless transitions during employee turnover by maintaining accurate documentation of job responsibilities and procedures.
- Established a clear labeling system for both physical and digital files, significantly reducing time spent searching for specific documents or records.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
Clerical Specialist
Health Net Federal Service
11.2014 - 08.2016
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Receptionist Coordinator
Sullivan & Cromwell
03.2014 - 11.2014
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
- Increased office productivity through expert management of filing systems, records, and correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD06.2010
Skills
- Project Management and tracking
- Project Planning and development
- Project Scheduling
- Detail Oriented
- Team Leadership
- Strategic Planning
- Stakeholder Relations
- Stakeholder Communications
- Advanced problem solving
- Document Management
- Project scope
- Agile Methodology
Certification
- PMP - Project Management Professional
- Certified Scrum Master, Six Sigma Global Institute - August 2023
- CompTIA Security +, July 2020 - July 2023
Timeline
Project Manager
Piedmont Global Language Solutions
11.2022 - Current
Project Coordinator
Piedmont Global Language Solutions
11.2021 - 11.2022
Project Data Specialist
Piedmont Global Language Solutions
01.2021 - 11.2021
Document Management Specialist
Health Net, Inc. Of California
08.2016 - 12.2020
Clerical Specialist
Health Net Federal Service
11.2014 - 08.2016
Receptionist Coordinator
Sullivan & Cromwell
03.2014 - 11.2014
High School Diploma -
Largo High School