Antonio Guerra
Yucaipa,CA
Summary
With a proven track record at RBD, I excel in operations management and leadership, enhancing workflow efficiency and team cohesion. My strategic approach led to significant sales growth and cost savings, underpinned by expertise in inventory control and a knack for fostering employee development.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
RBD
08.2022 - 01.2025
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Warehouse Associate
XPO Logistics
01.2016 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 100 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Shift Leader
Little Cesars
05.2013 - 08.2016
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Education
High School Diploma -
Gateway Education Center
San Bernardino, CA06-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Customer relations
- Relationship building
- Inventory control
- Employee scheduling
- Staff development
- Team training and development
- Consistently meet goals
- Employee development
- Performance evaluations
- Workflow planning
- Expense control
- Cost analysis and savings
- Training and coaching
Timeline
General Manager
RBD
08.2022 - 01.2025
Lead Warehouse Associate
XPO Logistics
01.2016 - 08.2022
Shift Leader
Little Cesars
05.2013 - 08.2016
High School Diploma -
Gateway Education Center
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