Antonio Guillen
San Antonio,TX
Summary
Dynamic General Manager with a proven track record at International House of Pancakes, excelling in operations management and team leadership. Successfully enhanced employee engagement and customer satisfaction through effective training and problem resolution strategies, driving profitability and fostering strong relationships with clients and vendors. Skilled in budget management and optimizing resource allocation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
International House Of Pancakes
02.2018 - 04.2025
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager of Operations
Landry's Seafood House
06.2007 - 10.2017
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Planned and prepared work schedules for 85 employees to assign employees to specific duties.85
- Planned and prepared work schedules for [Number] employees to assign employees to specific duties.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Conducted regular performance reviews, setting achievable targets for employees'' professional development while ensuring accountability towards individual goals.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
Kitchen, Bar, Service Manager
T G I Friday's
06.2002 - 05.2007
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Pan American University
Edinburg, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
- Customer relations
- Inventory control
- Staff supervision
- Employee scheduling
Accomplishments
- Supervised team of 45 to 85 staff members.
- Achieved Brought a D graded store to A by completing Sa;es and cost improvement with accuracy and efficiency.
Certification
- ServeSafe Certification, [Company Name] - 03/24/2027
Languages
English
Full Professional
Interests
- Cooking
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- DIY and Home Improvement
- Outdoor Recreation
- Camping
- I like trying new recipes and food trends
- Wine Tasting
- I enjoy cooking for friends and family gatherings
Timeline
General Manager
International House Of Pancakes
02.2018 - 04.2025
Assistant General Manager of Operations
Landry's Seafood House
06.2007 - 10.2017
Kitchen, Bar, Service Manager
T G I Friday's
06.2002 - 05.2007
High School Diploma -
Pan American University
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