Antonio Gutierrez
Niles,USA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Also, Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager/Credit Manager
Eagle Rental Purchase
07.2024 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Account Manager
Eagle Rental Purchase
11.2022 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Executed efficient delivery operations.
- Facilitated customer learning to improve competencies.
- Conducted door-to-door collections.
- Utilized dolly for efficient transport of heavy items.
- Reviewed and updated rental agreements for compliance.
Associate Manager
Lifestorage
11.2020 - 11.2022
- Enhanced customer satisfaction and loyalty through strategic team management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager/Administrative Assistant
20th Century Tours
09.2017 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Leveraged accounting software to manage expenses and keep track of finances.
- Offered technical support and troubleshoot issues to enhance office productivity.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Interacted with vendors to purchase and set up equipment and services.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
Education
GED - undefined
TCTC
Champion, OH01.2011
Skills
- Administrative Assistant
- Office Management
- Assistant Manager
Certification
Drivers License
Timeline
Assistant Manager/Credit Manager
Eagle Rental Purchase
07.2024 - 07.2025
Account Manager
Eagle Rental Purchase
11.2022 - 07.2024
Associate Manager
Lifestorage
11.2020 - 11.2022
Office Manager/Administrative Assistant
20th Century Tours
09.2017 - 06.2020
GED - undefined
TCTC
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