Antonio Harris
Little Elm,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
CX Support
Randstad
Plano, TX
02.2026 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Adapted swiftly to new situations, enhancing operational efficiency and team dynamics.
Quote Coordinator
Acme Brick
Euless, TX
07.2024 - 01.2026
- Coordinated quotes for residential and commercial projects, ensuring accurate pricing and timely delivery.
- Streamlined quote preparation process, reducing turnaround time through effective communication with sales teams.
- Managed customer inquiries regarding product specifications and pricing, enhancing customer satisfaction levels.
- Collaborated with internal departments to ensure alignment on project requirements and cost estimates.
Billing Specialist
Spectrum
Dallas
12.2022 - 07.2024
- Managed high call volumes while consistently delivering friendly assistance to customers.
- Trained new staff on customer service protocols to ensure adherence to best practices.
- Maintained calm demeanor in stressful situations, effectively diffusing tensions with customers.
- Processed customer billing inquiries and resolved discrepancies efficiently.
Dispatch Administrator
Forward Air Solutions
01.2022 - 12.2022
- Managed communication between drivers and customer service for efficient routing.
- Coordinated dispatch operations to ensure timely delivery of freight services.
- Managed inventory across multiple warehouses to ensure consistent supply availability.
- Maintained current knowledge of regulations governing interstate commerce.
Dispatch Administrator
Forward Air Solutions
01.2021 - 12.2022
- Managed communication between drivers and customer service for efficient routing.
- Coordinated dispatch operations to ensure timely delivery of freight services.
- Managed inventory across multiple warehouses to ensure consistent supply availability.
- Maintained current knowledge of regulations governing interstate commerce.
Post-Closing Assistance
Stearns Lending
Lewisville
02.2018 - 01.2021
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Provided assistance with customer service requests related to loan closure, or other post-closing topics.
- Performed quality control checks on post-closing paperwork prior to submission for review by upper management personnel.
Document Specialist
BNY Mellon
Dallas, Tx
01.2017 - 02.2019
- Collaborated with teams to enhance efficiency by streamlining document workflows.
- Managed document preparation and processing aligned with regulatory compliance initiatives.
- Reviewed documents for accuracy, completeness, and regulatory adherence.
- Implemented quality control measures ensuring precise document handling.
- Utilized electronic filing systems for efficient information organization and retrieval.
- Maintained secure work environment by adhering to security protocols when handling sensitive materials.
Loss Prevention Lead
Khols Distribution Center
DeSoto, Texas
06.2014 - 01.2017
- Monitored inventory levels to mitigate shrinkage and theft risks.
- Trained staff on effective loss prevention techniques and safety protocols.
- Investigated theft incidents and suspicious activities within the facility.
- Collaborated with management to establish comprehensive security strategies and procedures.
- Supervised Loss Prevention staff, ensuring adherence to shoplifting apprehension procedures.
- Conducted daily walk-throughs to verify compliance with safety regulations.
- Enforced store policies related to shoplifting and theft prevention.
Package Handler
Khols Distribution Center
DeSoto, Texas
06.2010 - 06.2014
- Operated conveyor systems to sort and direct packages efficiently.
- Utilized handheld scanners for accurate tracking of package movements.
- Inspected packages for damage prior to processing through the facility.
- Consistently loaded and unloaded freight from delivery trucks.
- Maintained cleanliness and organization of work area daily.
- Collaborated with team members to achieve daily shipment objectives.
Education
High School -
Nimitz High School
TX06-2010
Skills
- Excel
- MS OFFICE
- Clerical
- Customer Service
- Outlook
- Organizational Skills
- Microsoft Word
- Loan Processing
- Billing management
- Data entry
- Quality assurance
- Effective communication
- Attention to detail
- Conflict resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
CX Support
Randstad
02.2026 - Current
Quote Coordinator
Acme Brick
07.2024 - 01.2026
Billing Specialist
Spectrum
12.2022 - 07.2024
Dispatch Administrator
Forward Air Solutions
01.2022 - 12.2022
Dispatch Administrator
Forward Air Solutions
01.2021 - 12.2022
Post-Closing Assistance
Stearns Lending
02.2018 - 01.2021
Document Specialist
BNY Mellon
01.2017 - 02.2019
Loss Prevention Lead
Khols Distribution Center
06.2014 - 01.2017
Package Handler
Khols Distribution Center
06.2010 - 06.2014
High School -
Nimitz High School