Antonio Hawthorne
Sanford,FL
Summary
Adept at fostering customer relationships and enhancing sales, my tenure at Unity Exchange honed my skills in client service and sales process management. Demonstrated ability to resolve complaints and boost customer engagement, leading to significant loyalty and repeat business. Excelled in high-pressure environments, ensuring customer satisfaction and operational efficiency. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Salesperson
Unity Exchange
07.2024 - 09.2024
- Worked alongside non-profit organizations to take donations.
- Worked alongside coworkers to learn skills for Business, Managing, Recruiting, and more.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Learned how to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
To-Go Specialist
Cheddars Stratch Kitchen
12.2022 - 07.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers, and handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Team Member
Elev8 Fun
10.2021 - 08.2022
- played a key role in the final maintenance and inspections prior to the establishment's opening.
- Received rope-course safety certifications.
- Lead the elevated ropes-course play area.
- Properly secured and informed all guests about safety before any play is to occur to ensure optimal customer and worker safety.
- Worked different stations to provide optimal coverage and meet production goals.
Host
Texas Roadhouse Restaurant
05.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2023
Skills
Customer care
Relationship Building
Customer Engagement
Networking
Sales process
Complaint Handling
Relationship selling
Territory Management
Customer Service
Customer Relations
Client Service
Timeline
Salesperson
Unity Exchange
07.2024 - 09.2024
To-Go Specialist
Cheddars Stratch Kitchen
12.2022 - 07.2024
Team Member
Elev8 Fun
10.2021 - 08.2022
Host
Texas Roadhouse Restaurant
05.2021 - 08.2021
High School Diploma -
Seminole High School
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