Antonio Hayden
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Center Administrator
Walmart Health
02.2022 - Current
- Developed employee training programs to enhance staff competencies and improve patient care services.
- Championed high-quality patient care as a core organizational value by leading initiatives aimed at enhancing clinical outcomes.
- Implemented performance evaluation systems for staff members, promoting a culture of continuous improvement.
- Conducted regular audits of operational processes to identify areas for improvement, driving efficiency gains across all aspects of the organization.
- Recruited top-tier talent for key positions within the health center through rigorous selection processes.
- Enhanced patient satisfaction by implementing efficient administrative systems and workflow processes.
Administrative Assistant
Walmart Health
01.2019 - 02.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
System Administrator (Remote)
Walmart.com
01.2015 - 01.2019
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Worked with users to determine areas of technology in need of improved usability.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
Systems Operator (Hybrid)
Walmart.com
12.2011 - 01.2015
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Partnered with system administrators to maintain operating system and application patch levels.
- Conducted regular audits on user accounts, permissions, and access control lists, ensuring compliance with company policies.
- Monitored system and application availability and performance information to support efficient operation.
- Provided user support, addressing technical concerns quickly and effectively to minimize disruptions.
Education
Bachelor of Business Administration - Business Information Systems
Tennessee State University
Nashville, TN12.2011
Skills
- Office Management
- Scheduling Management
- Project Execution
- Requirements Gathering
- Technical Support
- Strategic Planning
- System monitoring
- Executive Presentation Skills
- Helpdesk operations
- Executive Support
- Data Analysis
- Documentation And Reporting
References
References are available on request.
Timeline
Center Administrator
Walmart Health
02.2022 - Current
Administrative Assistant
Walmart Health
01.2019 - 02.2022
System Administrator (Remote)
Walmart.com
01.2015 - 01.2019
Systems Operator (Hybrid)
Walmart.com
12.2011 - 01.2015
Bachelor of Business Administration - Business Information Systems
Tennessee State University