Antonio Hendricks
Chicago,IL
Summary
Social Worker with over 8 years of dedicated experience in family coaching, case management, and youth coordination. Demonstrates a visionary approach to enhancing family stability and community access, leveraging expertise in team leadership and resource facilitation. Proficient in Microsoft Office 365 and Database, committed to delivering empathetic service and fostering collaborative environments to optimize client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Coach/Caseworker
Metropolitan Family Services
Chicago, IL
07.2024 - 09.2025
- Supported families in setting and achieving goals, enhancing stability and quality of life.
- Facilitated access to resources, addressing housing, childcare, and economic independence needs.
- Monitored progress and maintained detailed records, ensuring compliance with program requirements.
- Collaborated with diverse teams to deliver tailored, family-centered coaching services.
- Managed crisis situations effectively, providing exceptional support and service.
- Facilitated referrals to community resources, leading to marked gains in family stability and access to essential services.
- Monitored client progress using HMIS, enabling data-driven adjustments to support plans and ensure meaningful progress toward family goals.
Family Visitation Aide
Clarvida
Itasca, IL
01.2025 - 06.2025
- Coordinated family visit schedules, ensuring timely and safe transport for children under care.
- Collaborated with case managers and therapists to optimize child welfare strategies and outcomes.
- Documented and communicated visit observations, enhancing child support and supervision quality.
- Facilitated timely transportation for children in foster care, ensuring uninterrupted access to critical appointments and family connections.
Family Coach
Centers for New Horizons
Chicago, IL
01.2020 - 06.2022
- Provide Case Management assistance to the Family Works program.
- Provide referrals, resources, supportive services to all families referred to the Chicago Housing Authority Regional Satellite Office.
- Assist program participants with developing an Individual Service Plan and addressing how to manage and solve any barriers to achieve their goals while in our program and become self-sufficient.
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their employment, educational/vocation situation.
- Enter data for all HCV and CHA FW residents engaged in the Salesforce database system.
- Develop and maintain relationships within the communities, provide linkages, such as school, and community groups and more.
- Complete all required paperwork in a neat and timely manner utilizing effective written/verbal communication. When required, utilized a database system to enter participant information.
Youth Coordinator/Family Works Program
Heartland Human Care Service
Chicago, IL
08.2017 - 01.2020
- Attend Monthly CHA Youth Team Meeting.
- Serves as an advocate for Heartland Alliance Youth population.
- Monitor the program under youth services.
- Facilitate and coordinate programs and for youth ages 0-24 years old.
- Facilitate and coordinate quarterly workshop with the youth population in the area of employment and education.
- Serve as the Lead contact person for CHA Summer Youth Employment and Learn and Earn Programs.
- Develops strong partnership with local elementary schools, high schools to promote after-school programming and sport activities for youth in our program.
Quality Life Care Manager
HEARTLAND HUMAN CARE SERVICES
Chicago, IL
02.2019 - 08.2019
- Provide Case Management assistance to the Family Works program.
- Provide referrals, resources, supportive services to all families referred to the Chicago Housing Authority Regional Satellite Office.
- Assist program participants with developing an Individual Service Plan and addressing how to manage and solve any barriers to achieve their goals while in our program and become self-sufficient.
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their employment, educational/vocation situation.
- Enter data for all HCV and CHA FW residents engaged in the Salesforce database system.
- Develop and maintain relationships within the communities, provide linkages, such as school, and community groups and more.
- Complete all required paperwork in a neat and timely manner utilizing effective written/verbal communication. When required, utilized a database system to enter participant information.
Apprentice/Computer Lab Monitor
HEARTLAND HUMAN CARE SERVICES
Chicago, IL
10.2016 - 02.2019
- 4 years of teaching experience.
- Written and Verbal communication skills.
- Knowledge of Computer, Including Microsoft Word, Powerpoint, Excel and Access.
- Monitors all participants working in the computer lab area.
- Maintain daily sign-in sheets of participants utilizing the computer lab and schedule of reservation requests by outside agencies/partners.
- Ensures participants are complying with the rules of use of the computer lab.
- Reports and documents any instances of misuse or damage of computers and equipment to supervisor and/or CHA’s IT Help Desk.
- Clean the equipment (monitors, computers, and desks) on a regular basis or as needed.
- Assists in the receiving and distribution of office supplies and monitors inventory levels.
- Answers incoming calls, ensures messages are given to appropriate individuals, welcomes visitors, and responds to routine inquiries for the department or program in accord with established Organizational standards (i.e., First Impressions Standards) and program guidelines.
Education
Business Management - Some college
National American University-Rapid City
Rapid City 09.2025 - 10.2025
Skills
- Empathy and Interpersonal Skills
- treatment plan development
- Crisis intervention
- Trauma-informed care
- Crisis consultation
- case coordination, and progress evaluation
- strong advocacy and communication abilities
- Supervising
- Customer service
- Databases- Salesforce, HMIS and Yardi
- Administrative
- Management-Operations, Teams and Classroom
- MS Office 365
Certification
Adult and Pediatric First Aid/CPR/AED, 01/01/25, 01/01/27
Languages
English
References
- Dushawn Darling, darlingdushawn@gmail.com, +1 (312) 237-1873
- Jamal Pettis, jamalpettis@gmail.com, 7738154226
- Jasmine Sanford, Pet Groomer, Jasminesanford10@icloud.com, +1 (708) 262-1245
Ethnicity
African-American
Personal Information
- Age: 33
- Title: Social Worker
- Driving License: H536-0009-2010
Timeline
Business Management - Some college
National American University-Rapid City
09.2025 - 10.2025
Family Visitation Aide
Clarvida
01.2025 - 06.2025
Family Coach/Caseworker
Metropolitan Family Services
07.2024 - 09.2025
Family Coach
Centers for New Horizons
01.2020 - 06.2022
Quality Life Care Manager
HEARTLAND HUMAN CARE SERVICES
02.2019 - 08.2019
Youth Coordinator/Family Works Program
Heartland Human Care Service
08.2017 - 01.2020
Apprentice/Computer Lab Monitor
HEARTLAND HUMAN CARE SERVICES
10.2016 - 02.2019