Antonio Hicks
Tecumseh,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FSQA Manager - North America & Strategic Projects
Domino's Pizza Inc.
09.2019 - Current
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Operations Manager
Dominos Pizza Inc.
06.2018 - 09.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
Planning Manager
Reckitt Benckiser Group
06.2016 - 01.2018
- Lead and trained team that established supply/demand signals in the MRP system by firming, releasing and tracking the flow of forecast, work orders, and sales orders
- Advised the leadership team of critical capacity trend change situations
- Determined root causes and developed/implemented short term and long term corrective actions
- Established and maintained planning parameters in MRP (SAP)
- Collaborated with company leaders to support consistency and best practices.
- Oversaw training and onboarding process for all newly hired employees within Logistics, Purchasing, and Planning.
Materials Supervisor and Labor Planner/Scheduler
Kraft Heinz
06.2012 - 06.2016
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Monitored and optimized inventory, and reordered materials as required.
- Checked prices and calculated totals for accurate invoice processing.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Quality Supervisor
Kraft Foods
04.2007 - 06.2012
- Developed monthly reports showing inspections and improvements.
- Established inspection equipment to meet quality control standards.
- Oversaw department of 8 by supervising daily operations, providing technical support and coordinating personnel.
- Evaluate QMS systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
Production Manager
Kraft Foods
05.2000 - 04.2007
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Addressed personnel issues and scheduling conflicts promptly.
Education
Bachelors of Psychology - Psychology
Greenville College
Skills
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- Operational Records Review
- Customer Trend Analysis
- Interdepartmental Collaboration
- Shipping and Receiving Oversight
- Operating Procedures and Policies
- Customer Complaint Resolution
- Technical Integration
- Retail Knowledge
Certification
Management of Material Resources Operation Monitoring
Systems Analysis Troubleshooting
Systems Evaluation Administration and Management
Learning Strategies Critical Thinking
Operations Analysis
Timeline
FSQA Manager - North America & Strategic Projects
Domino's Pizza Inc.
09.2019 - Current
Operations Manager
Dominos Pizza Inc.
06.2018 - 09.2019
Planning Manager
Reckitt Benckiser Group
06.2016 - 01.2018
Materials Supervisor and Labor Planner/Scheduler
Kraft Heinz
06.2012 - 06.2016
Quality Supervisor
Kraft Foods
04.2007 - 06.2012
Production Manager
Kraft Foods
05.2000 - 04.2007
Bachelors of Psychology - Psychology
Greenville College
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