Summary
Overview
Work History
Education
Skills
Websites
Awards
Projects
Relevantcoursework
Activities
References
Timeline
Generic

Antonio Hodge

Dothan,AL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Member Service Representative II

All In Credit Union
Dothan, AL
07.2024 - Current
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Member Services Representative

All In Credit Union
Dothan, AL
01.2023 - 07.2024
  • Receives, processes, and authenticates member financial transactions
  • Assist members with their loan and credit card applications, process, post, and accurately route loan documentation with loan disbursals
  • Provide complex information and resolutions pertinent to the support of select Credit Union products and services
  • Responsible for opening new accounts and investments, as well as opening and managing IRA accounts
  • Assists members and potential members with opening and closing Credit Union accounts, products and services
  • Identifies cross sale opportunities and cross sells Credit Union financing, products, and services.

Sales Manager in Training

CarMax
Dothan, AL
09.2021 - 11.2022
  • Serve as daily coach by conducting observations, delivering timely feedback and recognizing performance trends
  • Breaks down problems into bite sized, easy-to-execute solutions, with organized plans for follow up and sustainment
  • Delegates work yet stays connected in the daily business to hold others accountable and achieve results
  • Builds relationships with the team, gains buy in and trust, and can vocalize opinions and persuade upward
  • Leads the team by role modeling what good looks like and inspires them to believe in the benefits of their work.

Customer Specialist

CarMax
Dothan, AL
12.2020 - 09.2021
  • Provide an iconic experience for customers by acting as a guide and offering support during every step of their CarMax journey; fully understanding and meeting customer needs
  • Perform various administrative duties, including: daily reports, maintain transaction paperwork, contacting finance companies, customer contracts, registration and titling, auditing paperwork, cash/payment management
  • Provide customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.

Education

Bachelor of Science in Commerce and Business Administration - Marketing

Culverhouse College of Business, The University of Alabama
Tuscaloosa, AL
12.2020

Skills

  • Customer Relations
  • Analytical Decision-Making
  • Attention to Detail
  • Accurate Data Entry
  • Cross Sales Proficiency
  • Financial Transactions

Awards

  • Outstanding Achievement Award 2017
  • Sigma Alpha Lambda Honors Fraternity
  • Minority Scholarship Award 2018

Projects

Marketing (MKT 413), The University of Alabama, Tuscaloosa, AL, Conducted marketing research for a local business to establish how to gain more in-store traffic via social media and community engagement. Marketing (MKT 300), The University of Alabama, Tuscaloosa, AL, Designed a new marketing strategy for a fictional company to fix a failing strategy. Intro to Personal Finance (CSM 204), The University of Alabama, Tuscaloosa, AL, Helped create a personal financial plan for a family to invest and create savings for retirement and future needs. Business Communications (GBA 300), The University of Alabama, Tuscaloosa, AL, Helped within a group of six individuals to design a business plan for a product or service. My role was to reach the target market, needs, and problems addressed.

Relevantcoursework

  • Intro into Accounting, Fall 2019
  • Marketing, Fall 2019
  • Org Theory & Behavior, Spring 2020
  • Business Finance, Spring 2020
  • Business Statistics, Spring 2020
  • Business Communications, Spring 2020
  • Personal Sales, Summer 2020
  • Operations Management, Summer 2020
  • Strategic Management, Fall 2020
  • Managing Innovation, Fall 2020
  • Strategic Marketing, Fall 2020
  • Marketing Research, Fall 2020
  • Supply Chain Management, Fall 2020

Activities

  • 7th United Youth Choir Lead, 01/2006, 2012
  • Future Alumni for Traditions and Excellence, 2016
  • Sigma Alpha Lambda Honors, 08/2017, 2020
  • Student Alumni Association, 09/2016, 01/2017
  • CarMax Cares, 2020, 2022
  • Community Habitat for Humanity, 04/2018
  • Involvement Temporary Emergency Services, 06/2019
  • Run the Circle, 10/2022
  • Wiregrass Elks Lodge 810: Trunk or Treat, 10/2022

References

References available upon request.

Timeline

Member Service Representative II

All In Credit Union
07.2024 - Current

Member Services Representative

All In Credit Union
01.2023 - 07.2024

Sales Manager in Training

CarMax
09.2021 - 11.2022

Customer Specialist

CarMax
12.2020 - 09.2021

Bachelor of Science in Commerce and Business Administration - Marketing

Culverhouse College of Business, The University of Alabama

Similar Profiles

CREATE PROFILE
Antonio Hodge