- Gaming! I love FPS games MMO and RPG
- Criminal Justice! I am going into CSI for my career So i love taking classes on like Ethnics in the AJS or Criminology or case writing
- Martial Arts
- studying world history
- Story Writing/creating
Antonio Hohl
Tucson
Summary
Hello! When i worked as an Amusement Associate i was always on top of customers having some issues with our games and helped them to where they can win it near there after!. I was also a very good coworker because whenever i saw my co-worker was getting slightly overwhelmed behind the desk i would assist them and relieve some pressure. I was commended multiple times on my customer service skills and my ability to do many things like mechanic work, paperwork, assisting with training ETC.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amusement Associate
Round One Entertainment
Tucson, AZ
05.2023 - 03.2026
- Coordinated daily operations across multiple entertainment venues to ensure optimal guest experiences.
- Assisted in managing inventory levels and restocking supplies to maintain operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained new staff on operational procedures and customer service best practices for seamless integration.
- Monitored facility conditions and performed routine maintenance checks to uphold safety standards.
- Analyzed customer feedback and trends to recommend enhancements in service delivery methods.
Customer Service Specialist
Lighthouse City YMCA
Tucson, AZ
06.2022 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and software systems to enhance team performance.
- Led initiatives to improve service delivery, resulting in increased customer satisfaction ratings.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service quality.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
High School Diploma - CSI
Pima Community College
Tucson, AZ05-2026
Skills
- Excellence Customer Service Skills
- While under pressure work does not get impacted
- Complex Problem-solving
- Flexible schedule
- Excellent communication
Certification
CPR certificate
First Aid certificate
AED certificate
Interests
Timeline
Amusement Associate
Round One Entertainment
05.2023 - 03.2026
Customer Service Specialist
Lighthouse City YMCA
06.2022 - 03.2025
High School Diploma - CSI
Pima Community College
2nd Degree Black Belt
I trained for over a decade in a martial arts training in Korean Karate. It had a mix of Karate, Kung Fu and some Jiu-Jitsu. Throughs these years i trained in tournaments and tests and found myself in california for a World Wide Test. People from all over the united states and out came together and competed in front of 7th-9th degree black belts. Through all the hard times this helped me build a strong resistance and a large amount of patience. I use my martial arts everyday through thick and thin because it made me who i am and will help me overcome what i have been through! At the end of my training i have acomplished a Best Tester Award, Mastering Fundementals Award, 2 black belts, and over 50 medals!