Antonio Howell
Sanford
Summary
Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Data Analyst
Tri County Caregiver Resource Center
12.2024 - Current
- Analyzed operational and security-related incident data to identify recurring issues, risk patterns, and control gaps impacting service delivery.
- Coordinated with IT and operations teams during incident investigation and resolution, ensuring timely follow-up and proper documentation.
- Maintained detailed, audit-ready records of incidents, access changes, and system updates to support compliance and accountability.
- Translated technical findings into clear incident summaries and actionable insights for leadership and non-technical stakeholders.
- Managed multiple concurrent workstreams involving user support, system updates, and data validation while maintaining confidentiality standards.
- Contributed to trend analysis and reporting used to inform resource allocation, risk discussions, and operational improvements.
Freelance Cybersecurity Consultant
Independent Consultant
12.2024 - Current
- Conducted vulnerability assessments and security scans to identify exploitable weaknesses across networks and endpoints.
- Investigated security findings and supported remediation efforts to reduce risk and improve client security posture.
- Tested and deployed open-source security tools (SIEM, IDS/IPS, endpoint monitoring) in controlled environments to simulate detection and response workflows.
- Assisted clients with incident response readiness by identifying detection gaps and recommending corrective security controls.
- Documented assessment results, remediation steps, and security recommendations to support compliance alignment with NIST CSF and HIPAA standards.
Program Administrator
AAA National
02.2024 - 11.2024
- Served as a primary escalation resource for SaaS platform issues, supporting timely resolution of complex customer and system-related problems.
- Reviewed and analyzed customer support data and CRM records to identify recurring issues, usage patterns, and opportunities to improve platform reliability.
- Created and updated internal and customer-facing documentation to capture troubleshooting steps, configuration guidance, and secure usage recommendations.
- Worked closely with product, engineering, and support teams to escalate bugs, track resolution progress, and communicate status to stakeholders.
- Assisted with monitoring and responding to platform-related security concerns, helping ensure appropriate documentation and follow-up actions.
- Supported continuous improvement efforts by identifying trends in customer feedback and incident data and sharing insights with cross-functional teams.
Client Service Analyst
BNY Mellon
07.2022 - 02.2024
- Supported institutional clients by resolving application, data, and transaction-related issues within a regulated financial services environment.
- Queried financial transaction data using MySQL to validate records and identify discrepancies across application databases, logs, and reporting outputs.
- Investigated transaction mismatches, reconciliation issues, and data integrity concerns by analyzing backend MySQL datasets and system behavior.
- Collaborated with operations, technology, and product teams to resolve data discrepancies, ensuring accurate downstream reporting and enhancing data integrity.
- Reviewed transaction activity and database outputs to confirm alignment with client instructions, internal controls, and service-level expectations.
- Documented findings, root causes, and resolution steps in JIRA to support audit readiness, compliance requirements, and operational transparency.
- Analyzed trends in transaction and data issues, contributing recommendations for process and workflow improvements to enhance operational efficiency.
Education
Bachelor of Science - Cybersecurity (Data, Risk & Systems Focus)
Southern New Hampshire University
Manchester, NH 05.2022 - 12.2025
Skills
- Data reporting techniques
- Data quality assurance
- Database analytics
- SQL querying
- Data validation
- Interactive dashboards
- Analytical reporting
- Data security analysis
- Data incident management
- Risk assessment
- Project management
- Tableau server
- Problem solving
Certification
CompTIA Security+, 2026
Timeline
Data Analyst
Tri County Caregiver Resource Center
12.2024 - Current
Freelance Cybersecurity Consultant
Independent Consultant
12.2024 - Current
Program Administrator
AAA National
02.2024 - 11.2024
Client Service Analyst
BNY Mellon
07.2022 - 02.2024
Bachelor of Science - Cybersecurity (Data, Risk & Systems Focus)
Southern New Hampshire University
05.2022 - 12.2025