Antonio Howell
Lake Mary
Summary
Detail-oriented software engineer with expertise in technical troubleshooting, incident resolution, and customer support. Proven ability to enhance user experiences through effective communication and structured problem-solving.
Overview
2
2
years of professional experience
Work History
Software Engineer
SkinCure Oncology
Remote
04.2026 - Current
- Troubleshot software, hardware, and application issues affecting end users and clinical operations.
- Investigated incidents using system logs, monitoring tools, and structured troubleshooting techniques.
- Supported Windows-based systems through software updates, user access requests, and application configurations.
- Conducted code reviews to ensure compliance with best practices and coding standards.
- Assisted in debugging and resolving software issues for clinical applications.
- Maintained accurate documentation of incidents, resolutions, and support procedures.
Professional Development
Self-Directed Professional Development
Orlando
12.2024 - 03.2026
- Completed Bachelor of Science in Cybersecurity, developing expertise in information security and risk management.
- Participated in cybersecurity labs, focusing on technical projects and independent research.
- Prepared for industry certifications through self-directed study and hands-on learning experiences.
- Competed in Department of Defense Cyber Sentinel Skills Challenge, enhancing analytical and problem-solving capabilities.
- Pursued leadership opportunities related to United States Air Force and Space Force officer commissioning programs.
- Expanded knowledge of data analytics, SQL, Python, and cybersecurity principles through independent study.
Program Administrator
AAA National
Lake Mary
02.2024 - 11.2024
- Acted as primary contact for customer and stakeholder inquiries regarding web applications and operational systems.
Investigated user-reported issues through troubleshooting and coordination with internal support teams. - Documented incidents, service requests, and resolutions while ensuring timely customer communication.
- Escalated complex issues to technical teams and monitored resolution progress.
- Created and maintained knowledge base articles, troubleshooting guides, and process documentation.
- Assisted with testing and validation of systems following updates and application changes.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Software engineering
- Python
- MySQL
- Web applications
- Testing and QA
- Technical troubleshooting
- Incident resolution
- Root cause identification
- Ticket escalation
- ServiceNow proficiency
- Web application support
- Cybersecurity assessment
- Customer support and service
- Knowledge base management
- Microsoft Office expertise
- Effective communication
Timeline
Software Engineer
SkinCure Oncology
04.2026 - Current
Professional Development
Self-Directed Professional Development
12.2024 - 03.2026
Program Administrator
AAA National
02.2024 - 11.2024
Bachelor of Science - Cyber Security
Southern New Hampshire University