ANTONIO HOWELL
SkinCare Oncology
Lake Mary,FL
5
years of professional experience
Technical and Application Support Engineer with 4+ years of experience troubleshooting enterprise applications, databases, Windows systems, networking issues, and customer-impacting incidents across healthcare and regulated environments. Hands-on experience with SQL/MySQL, system and application logs, TCP/IP networking, Windows services, backend issue investigations, customer support, and cross-functional escalation. B.S. in Cybersecurity.
Work History
Software Engineer
4 Months- Provide technical and application support for Windows-based healthcare systems, troubleshooting software, hardware, network, and application issues affecting clinical operations.
- Investigate incidents through system/application logs, Windows diagnostic tools, connectivity testing, and structured root-cause analysis.
- Perform backend troubleshooting involving MySQL databases, application services, configurations, and communication between network-connected clinical components.
- Diagnose TCP/IP connectivity, routing, and port issues using ping, tracer, ipconfig, arp, and netstat; support Windows updates, services, recovery, and device diagnostics.
- Troubleshoot clinical workflows, medical imaging components, and connected hardware while gathering customer details, reproducing issues, and communicating status.
Program Administrator
9 Months- Serve as a system resource for complex SaaS and customer-reported technical issues; analyzed system behavior, customer data, and CRM records to identify root causes.
- Collaborated with engineering, product, and support teams to escalate and resolve technical issues; support configuration/access changes, and communicate updates to stakeholders.
- Created troubleshooting guides and knowledge base documentation while managing concurrent incidents according to customer impact and service expectations.
Senior Analyst
2 Years- Supported enterprise applications and incidents in a regulated financial environment; queried MySQL databases to validate records and identify data integrity issues.
- Investigated production issues involving reconciliation failures, misaligned financial records, application behavior logs, and backend datasets using SQL and structured analysis.
- Partnered with technology, engineering, product, and operations teams to resolve application/database issues and document findings, root causes, and resolutions in Jira.
Education
Bachelor of Science - Cybersecurity
- Dean’s List – 3 Terms
- Professional Development: CompTIA Security+ in Progress | Department of Defense Cyber Scientist Skills Challenge | Hands-on SQL, networking, Windows, Python, and application security development
Skills
Application Support: Technical Troubleshooting
Incident Resolution
Root Cause Analysis
Ticket Escalation
Remote Support
Database: SQL
MySQL
Database Queries
Data Validation
Backend Troubleshooting
Diagnostics
Systems & Networking: Windows
Windows Services
Event Viewer
TCP/IP
IP Addressing
Ports
Firewalls
Ping
Traceroute
ARP
Netstat
IPConfig
Tools & Healthcare: ServiceNow
Jira
TeamViewer
CRM Platforms
Clinical Application Support
Healthcare Technology
HIPAA
VMware Environments
Timeline
Software Engineer
SkinCare Oncology
04.2026 - CurrentRead More
Program Administrator
SaaS Application Support | AAA National
02.2024 - 11.2024Read More
Senior Analyst
Application & Database Support | BNY Mellon
02.2022 - 02.2024Read More
Southern New Hampshire University
Bachelor of Science from Cybersecurity
Read More